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Supporting you in your digital transformation

We have created a number of key artefacts to support firms in their own digital transformation. The content has been created by the single Engagement Team with input from market associations and firms.

Please read through the documents and and use the contact details to give your feedback, including any areas on which you would like further clarity.

Roadmap for 2023/2024

View the latest roadmap with the key milestones for 2023 and 2024, which highlight the key build and market testing dates.

Customer journey

Customer journeys

The purpose of the customer journeys is to give the next level of detail of the overall digital solutions and services for Lloyd’s and Company Markets. The journeys cover the Digital Gateway, premium and claims, including DCOM, Faster Claims Payment and DDX viewer.
Foundational playbook

Foundational Playbooks for Managing Agents, Brokers and the Company Market

Foundational Playbooks have been produced to assist managing agents, brokers and the Company Market for the implementation of Blueprint Two initiatives.
Benefits Framework

Benefits framework

The Benefit Framework highlights the key benefits for brokers and carriers through adopting the digital solutions outlined in Blueprint Two.

Frequently Asked Questions

We have been encouraging you to ask us any questions that you have about our work on digital transformation. From these queries, we have collated a set of Frequently Asked Questions and a report on the themes and the types of organisations that have been in touch.  

Legal information

Lloyd's Copyright 2023

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