Coverholders are given authority to write risks on behalf of Lloyd’s syndicates via binding authority contracts.  For Lloyd's Brussels this authority will be given via Coverholder Appointment Agreement (CAA). Part of the contractual agreement is that the coverholder regularly reports risk, premium and claims information to the Lloyd’s syndicate. 

Lloyd's syndicates have agreed a core set of regulatory, tax, premium and claims information which applies to all coverholders and to TPAs with claims authority. Lloyd's Coverholder Reporting Standards provide details of these requirements.  The purpose of the standards is to make it easier to work with the Lloyd’s market by creating a consistent request for data from coverholders and third party administrators (TPAs).   The standards state the core set of regulatory, tax, premiums and claims information coverholders and TPAs are required to report into the Lloyd’s market for all classes of business in all territories. 

By using the Lloyd's standards, all coverholders and TPAs can be assured that they are meeting all Lloyd's tax and regulatory requirements, and therefore it is strongly encouraged that all coverholders and TPAs adopt these standards.  

In response to market request Lloyd's mandated that all Lloyd’s syndicates request and collect data consistent with the requirements in Lloyd’s Coverholder Reporting Standards where these apply for any risks and claims attached to any binding authority agreements or CAA's incepting or renewing from July 2017 onwards. 

Version 5.1 has been released in September 2018:-
• There are no changes for the US or Canada. 
• There are changes for Australia, South Africa, Spain, the UK and Lloyd’s Brussels.
• Existing requirements of the Hong Kong Risk (HKR) and Hong Kong Claims (HKC) Returns are being included. 
• There are changes to the premium and claims standards. 
• Lloyd’s premium standards have always included risk data, but these changes introduce risk standards for Hong Kong and for Lloyd’s Brussels.

Further details of the changes made and what these mean to you can be found in Market Bulletin Y5199  

Full details of the standards can be found here in the user guide: User Guide

 

  • Reporting Using Spreadsheet

  • Reporting Using XML

    Lloyd’s coverholder reporting standards provide details of the information to be reported.  One way in which this information can be reported is by using Extensible Markup Language (XML). 

    ACORD (Association for Cooperative Operations Research and Development) is the global standards-setting body for the insurance and related financial services industries.  Lloyd’s has worked with ACORD to ensure ACORD XML can be used to meet Lloyd’s Coverholder Reporting Standards requirements.  All Lloyd’s coverholders are eligible for a free custom ACORD membership providing access to ACORD Delegated Authority Data Standards, information, training, and other valuable resources. Coverholders should register on their website.  Once the ACORD membership team has reviewed and processed your registration, you will be notified that access has been provided. Further information is given here together with details of how to access ACORD standards.

  • Complaints Reporting

    Introduction

    Lloyd’s market bulletin Y4847 (5 December 2014) published a core set of data fields that must be obtained from coverholders in respect of high product risk products underwritten through a binding authority and where the Lloyd’s Customer is domiciled or registered within the EEA. This is necessary to ensure that the conduct risk can be properly overseen and managed.

    One part of the data fields relates to Complaints Data. The Complaints Data fields are not expressly provided for in the main part of the data standards and so should be separately provided in a format and at such periods as specified by the managing agent.

    Data Required

    The following data is required for each complaint. This should be provided by reference to unique policy reference:

    • Date of complaint.
    • Reason for complaint (by reference to drop-down menu) [main reason or multiple reasons if applicable].
    • Claim – coverage/terms and conditions.
    • Claim – delay.
    • Claim – quantum.
    • Claim – standard of/duration/delay of repair.
    • Cancellation/refund.
    • Customer service.
    • Product suitability.
    • Other.
    • Complaint upheld/rejected by coverholder.
    • Date complaint upheld/rejected.

    Further Information

    It should also be noted that the above data fields are the minimum that should be obtained for high product risk products.

    For other products managing agents need to consider the complaints data required.

    Please note, to allow Lloyd’s to perform effective oversight of complaints handling within the Lloyd’s Market and to meet FCA regulatory reporting obligations, there are additional root causes for the reporting of complaints to Lloyd’s: Claim - Customer service, Customer service - Non-claims related and Underwriting / Premium Issues.

  • Local Office Reporting

    In some territories there is a requirement for the coverholder to report information to the local Lloyd’s office.

    Local office reporting information