Requirements for managing agents and their representatives for the handling of policyholder complaints.
Guide for Employees: Handling and resolving complaints from Members relating to the Corporation of Lloyd's.
It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.
Guide for Employees: Handling and resolving complaints from members relating to their members' agent and/or managing agent.
Lloyd's Arbitration Scheme (Members and Underwriting Agent's Arbitration Scheme) guidance notes