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Our promise to pay all valid claims

Quite simply, Lloyd’s has built its global reputation by upholding its promise to pay all valid claims for more than three centuries. It’s what sets Lloyd’s apart, and it’s done by providing unparalleled security, global strength, exceptional service and world-class expertise for customers globally. We call it the Lloyd’s standard.


When you make a claim, you want the best response and one that is right for you. Your Lloyd’s policy may benefit from the expertise of multiple insurers and in most instances, you’ll have one claims contact from start to end. Our claims process is designed to work for individuals, and businesses of all sizes. Which means, whoever you are, and whatever the nature of your claim, you can be confident we’ll deal with it in the most suitable way.

Lloyd's claims stories

When business as usual comes to a halt, Lloyd's insurers stand ready to get things moving again. Read and share our five claims stories with your clients, to showcase how the Lloyd's market deals with complex claims.

Harnessing technology to speed up claims - video 

This short film explores how the Lloyd's market is adopting innovative technology in the claims space, with an aim to streamline the claims process. Give your clients confidence that the Lloyd’s market has their best interests at heart.