If you wish to make a complaint please check your policy for details of the person to contact. Alternatively, contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.
What Is a Complaint?
The Financial Supervisory Authority defines a complaint as :
A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling is differentiated from claims handling as well as simple requests for execution of the contract, information or clarification.
How Lloyd's Will Handle Your Complaint
The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within eight weeks of receipt complaint.
If you remain dissatisfied once you have received the final response, or you do not receive a final response within eight weeks you may refer your complaint to the Complaints Board for Consumers in Banking and Finance Matters. Their contact details are :
Complaints Board for Consumers in Banking and Finance Matters / Finansklagenemnda (FinKN)
These complaint handling arrangements are without prejudice to your rights in law.