If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a Complaint?

The Bank of Greece defines a complaint as:

A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling is differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.

How Lloyd's will handle your complaint?

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 50 calendar days of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to one of the three External Dispute Resolution schemes in operation in Greece.  Their contact details are:

Hellenic Consumers Ombudsman
144 Alexandras Avenue
114 71, Athens
Greece
Tel: +30 210 646 0862
Fax: +30 210 646 0414
Email:
grammateia@synigoroskatanaloti.gr
Hellenic Consumers Ombudsman website

Complaints must be submitted to the Hellenic Consumers Ombudsman within three months of the complainant becoming aware of the act or omission that gave rise to the complaint.

Bank of Greece
21 E. Venizelos Avenue
102 50, Athens
Greece
Tel: +30 210 320 1111
Fax: +30 210 323 2239/2816
E-mail:
complaints@bankofgreece.gr

The Bank of Greece will only deal with complaints that come under the definition of a complaint (see below).

General Secretary for Consumer Affairs
Kaniggos Sq.
10181 Athens
Greece
E-mail: 
info@efpolis.gr

The general Secretary will not deal with complaints about refusal to pay a claim or a delayed claim payment. Also, it will not deal with civil claims.

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint?

You can contact Lloyd's in Greece :

Lloyd's Greece SA

25A Boukourestiou Street

106 71 Athens

Email: Marianna.papadakis@lloyds.com

Tel: + 30 210 363 9156

You can contact Lloyd's in the UK at :

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: internationalcomplaints@lloyds.com or complaints@lloyds.com

Tel: +44 (0)20 7327 5693

Make a complaints

You can contact Lloyd's in Greece :

Lloyd's Greece SA

25A Boukourestiou Street

106 71 Athens

Email: Marianna.papadakis@lloyds.com

Tel: + 30 210 363 9156

You can contact Lloyd's in the UK at :

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: complaints@lloyds.com

Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225