If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a Complaint?

The Executive Order on a Complaint Responsible in Financial Undertakings defines a complaint as:

An application from a customer who, after having discussed the problem with the insurer still does not agree with the insurer's procedures or its outcome and therefore seeks the dispute to be settled by the insurer's complaints board.

How Lloyd's will handle your complaint?

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 8 weeks of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Danish Insurance Complaints Board  (Ankenævnet for Forsikring).  Their contact details are :

Danish Insurance Complaints Board (Ankenævnet for Forsikring)

Anker Heegaards Gade 2
DK-1572 Copenhagen V
Denmark

Tel.: +45 33 15 89 00, Telephone hours: 10 a.m.-1 p.m.

Website: www.ankeforsikring.dk

These complaint handling arrangements are without prejudice to your rights in law.

 

How to make a complaint?

 

To Contact Lloyd's in Denmark:

Langelinie Allé 35

DK-2100

Copenhagen

Denmark

Email: jam@bechrunn.com

Tel: + 45 7227 3586
Fax: + 45 7227 0027

You can contact Lloyd's in the UK at:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: internationalcomplaints@lloyds.com or complaints@lloyds.com

Tel: +44 (0)20 7327 5693

Make a complaint

To Contact Lloyd's in Denmark:

Langelinie Allé 35

DK-2100

Copenhagen

Denmark

Email: jam@bechrunn.com

Tel: + 45 7227 3586
Fax: + 45 7227 0027

 

You can contact Lloyd's in the UK at:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: complaints@lloyds.com

Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225