At Lloyd’s, three standards of Business Conduct underpin everything we do:

  • Act with integrity,
  • Be respectful and inclusive, and
  • Always speak up.

We know that speaking up isn’t always easy, but if you see unacceptable behaviour, it is absolutely essential. Depending on the situation, there are four ways you can speak up.

 4Ds, based on the work of Banyard and Moynihan.

Contact our confidential AdviceLine

UK: 0333 212 3510

International: +44 (0) 1452 623 237

What happens when you contact the AdviceLine?

Two types of advice

When you call the Lloyd’s AdviceLine, you have access to both:

1. Guidance from a trained counsellor who will help you work through the situation, discuss your options and what to do next

A trained counsellor will answer your call and listen to your concern. They will ask a series of questions to understand the situation and develop an action plan to help you resolve it.

In the first instance, if it is safe and appropriate to do so, the counsellor will suggest some ways for you to raise the issue with the person responsible. If that doesn’t feel right, they will help you explore other options to resolve it, e.g. with HR or your manager. The counsellor will also help you prepare for these conversations.

2. Advice from an information specialist on legal and ethical considerations and if appropriate, how to take the next step

An expert advisor will answer your call and help with questions you may have about:

  • Bullying and harassment legislation
  • Employment law
  • Ethics codes of other organisations and membership bodies

They will help you to see whether you have a case to pursue and if so, gather evidence and supporting information to prepare for taking the next step. They can also advise you on how to raise a grievance, and what to do next if the situation remains unresolved.

When you call the AdviceLine you will hear an automated message and be prompted to choose which type of advice you would prefer.

Formal action

If appropriate, or if other attempts to resolve the issue have failed, more formal action will be taken. The AdviceLine counsellor will provide information on the options available to you, the process to be followed and support you through it.

All calls are confidential

All calls to the AdviceLine are strictly confidential and only ever reported anonymously.

All calls are answered by an expert telephone counsellor, trained to discuss your situation and help you resolve it.

Anyone in the Lloyd’s market can call the AdviceLine, and can continue to call as many times as they find helpful.

Active bystander training

Active bystander workshops are being organised for the Lloyd’s market to empower individuals to act and intervene when they witness unacceptable behaviour. These sessions will explore the types of behaviours that need to be challenged, and will provide attendees with clear, practical steps that they can apply in different circumstances.

For more information email inclusion@lloyds.com.