Claims SCAS pilot goes live - Lloyd’s

Claims SCAS pilot goes live

28 May 2020

/news-and-insights/news/claims-scas-pilot-live

Premium and Claims Handling - Lloyd's

Information around the handling of premiums and the fair handling of claims for Coverholder business.

07 June 2016

/conducting-business/delegated-authorities/compliance-and-operations/premium-and-claims-handling

Australia: Claims handling - Lloyd's

APRA has set expectations for improvements to claims handling in the life insurance industry.

25 April 2017

/news-and-insights/market-communications/regulatory-communications/news-articles/australia-claims-handling

Streamlining the claims decision making process - Lloyd's

In our latest video blog, Paul Brady, business owner for the Future at Lloyd's claims solution, talks through some of the work they have been doing to help speed up the claims process in these challenging times.

30 April 2020

/news-and-insights/news/streamlining-the-claims-decision-making-process

Improving delegated claims - a behind the scenes look - Lloyd's

Hear from the market experts who are the architects for improving delegated claims.

01 December 2020

/news-and-insights/news/improving-delegated-claims

First iteration of the Claims Bordereaux Status tracker pilot launched

We are pleased to announce the launch of the Claims Bordereaux Status Tracker first iteration pilot. This pilot will continue to build upon the steady progress that is being made in the Delegated Authority ‘recovering from loss journey’ set out in Blueprint Two; in particular improving transparency across the Delegated Authority claims process.

01 September 2021

/news-and-insights/news/claims-bordereaux-status-tracker-pilot-launch

Lloyd’s Claims Lead Arrangements

Following consultation with the market in January and February 2023, the finalised set of changes to the Lloyd’s Claims Scheme, now called the Lloyd’s Claims Lead Arrangements “CLA” will take effect from 1 June 2023.

22 May 2023

/market-resources/claims-for-market-participants/lloyds-claims-lead-arrangements/

New Single Claims Agreement Party comes into effect - Lloyd's

Today the London Market introduced the Single Claims Agreement Party (SCAP), to make it easier and more efficient to manage claims that have multiple London agreement parties.

01 February 2018

/news-and-insights/news/single-claims-agreement-party-comes-into-effect-today

​OPTIMIZ Claims

22 September 2025

/news-and-insights/lloyds-lab/insurtech/lloyds-lab-accelerator/alumni/optimiz-claims

Single Claims Agreement Party - Lloyd's

The Single Claims Agreement Party (SCAP) is an initiative delivered by the London Market to make it easier to settle lower value (£250,000 or below), non-complex claims where there are multiple London agreement parties.

25 January 2018

/market-resources/claims-for-market-participants/single-claims-agreement-party/