Skip to main content

Lloyd's Appoints US Head of Claims

Tue 25 Aug 2020

Lloyd’s today announced the appointment of Carey Bond as US Head of Claims.

Carey assumes this newly created role as part of the Future at Lloyd’s strategy. He will collaborate with London brokers and underwriters on the design and delivery of claim solutions for policyholders in Lloyd’s largest market.

Carey brings more than two decades of claims management experience, with a strong background in improving operational efficiencies at several insurance companies. Carey joins Lloyd’s from Canal Insurance Company, where he served as Claims Team Leader. Prior to that, he was the Director of Claims at Access Corporate Services and served as Corporate Auto Property Damage Manager at American Independent Companies. He also previously served as a Regional Director at Nationwide Insurance, and 2VP of claims at Travelers, where he implemented numerous claims handling improvements.

A graduate of the University of Tennessee, Carey served in the US Army as a senior military advisor in Iraq during Operation Iraqi Freedom and in Afghanistan during Operation Enduring Freedom, leaving the reserves with the rank of Lieutenant Colonel in 2011.

In his new role, Carey will report to Hank Watkins, Regional Director & President of Lloyd’s, Americas, and Phil Godwin, Lloyd’s Head of Claims in London.  Based in Greenville, SC, he’ll be responsible for overseeing US claims processing across the Lloyd’s market with a goal of improving outcomes and customer experience. His immediate priorities will be to provide support for Lloyd’s customers through the US hurricane season.

Hank said:

“Carey will play an integral part in improving Lloyd’s claims processing in the US and we’rethrilled to welcome him to the team. Claims is a key pillar of the Future at Lloyd’s and his   experience in various transformation programmes, including claims management and process improvement, will help us achieve our goals.  Carey will have a vital role to play as we seek to help our customers through these challenging times and enhance our claims value proposition in the US.”

Carey added:

“It is an exciting time to join Lloyd’s and I look forward to advancing the Future at Lloyd’s strategy by strengthening and accelerating our claims processing in the US to improve customer outcomes and speed up payments.”

Lloyd’s studio is available for TV and radio broadcasts

More news and information available from

Enquiries to:

Nathan Hambrook-Skinner
Senior Business Partner
Brand, Marketing and Communications
Tel: +44 (0)20 7327 6125

About Lloyd’s

Lloyd’s is the world’s leading insurance and reinsurance marketplace. Through the collective intelligence and risk-sharing expertise of the market’s underwriters and brokers, Lloyd’s helps to create a braver world.

The Lloyd’s market provides the leadership and insight to anticipate and understand risk, and the knowledge to develop relevant, new and innovative forms of insurance for customers globally.

It offers the efficiencies of shared resources and services in a marketplace that covers and shares risks from more than 200 territories, in any industry, at any scale.

And it promises a trusted, enduring partnership built on the confidence that Lloyd’s protects what matters most: helping people, businesses and communities to recover in times of need.

Lloyd’s began with a few courageous entrepreneurs in a coffeeshop. Three centuries later, the Lloyd’s market continues that proud tradition, sharing risk in order to protect, build resilience and inspire courage everywhere.