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First iteration of the Claims Bordereaux Status tracker pilot launched

01 Sep 2021

As part of the ‘recovering from loss’ journey for Delegated Authority business set out in Blueprint Two, we are pleased to announce the launch of the Claims Bordereaux Status Tracker first iteration pilot. 

This pilot, which focuses on the first iteration of the tracker, is an important step towards improving transparency across the Delegated Authority claims bordereaux process; a common pain point for market participants. During the pilot we will work with participants in a test and learn capacity to understand how the Delegated Authority claims bordereaux tracker can improve the processing experience by enabling better oversight and reducing queries. 

The pilot will run for two months from the beginning of September with 10 participants from managing agents and brokers. We will work closely with the pilot participants to gather critical learnings and feedback to ensure that we develop a solution that offers the right levels of support across the market.