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Lloyd’s announces Bob James as new Chief Operations Officer

14 Mar 2023

Bob James

  • Bob James has taken over COO responsibilities from CFO Burkhard Keese, effective 14 March 2023. 
  • Broadened role reflects Lloyd’s commitment to aligning Blueprint Two delivery with wider Corporation operations.
  • Deputy CFO Alex Cliff will join Lloyd’s Executive Committee with immediate effect.

Lloyd’s, the world’s leading marketplace for commercial, corporate and specialty risk solutions, today announced a number of changes to its Executive Committee, which strengthen the Corporation’s strategic focus in 2023 to deliver against its priorities of performance, digitalisation, purpose and culture. 

Bob James, previously Lloyd’s Market Transformation Director, will assume the role of Chief Operations Officer* for Lloyd’s with immediate effect, and will focus on aligning the Blueprint Two programme with the wider Corporation Operations function.

Bob brings over 30 years of experience in roles covering underwriting, technology, sales, marketing, banking advisory and operations. He began his career in the Operations function at Allstate Insurance in the United States, and has served as the Chief Operations Officer for CNA Commercial Insurance, and QBE North America. He was also the Executive Vice President for MGA Operations and Chief Human Resources Officer at private equity sponsored intermediary, The Amynta Group.

Burkhard Keese will continue as Lloyd’s Chief Financial Officer, with a particular focus on growing the Lloyd’s Investment Platform and risk transformation vehicle London Bridge to attract new capital providers.

Deputy CFO Alex Cliff will join Lloyd’s Executive Committee with immediate effect. Alex will continue to report into Burkhard.

Alex joined Lloyd’s in November 2022 and has over 20 years of experience in the insurance industry, having held senior finance roles in insurance and broking firms including Direct Line Group, StarStone, and AJ Gallagher. Alex is a Chartered Accountant, and spent eight years at PwC in both London and the US.

“As a result of Bob’s strong leadership, the Blueprint Two programme is making steady progress in our drive towards market digitalisation, enabling him to now extend his remit to Lloyd’s Operations function.

I am grateful for Burkhard’s support in leading Operations over the past 14 months, and am equally delighted that Deputy CFO Alex Cliff will bring her insight and experience to Lloyd’s Executive Committee.”
John Neal - CEO, Lloyd’s

*Subject to regulatory approval

Notes to Editors

  1. Bob James’ role as Chief Operations Officer at Lloyd’s is subject to regulatory approval.
  2. You can view Lloyd’s Executive Committee here.
  3. Blueprint Two sets out a comprehensive strategy to deliver profound change in the Lloyd’s market through digitalisation, making Lloyd’s a cheaper, faster and more efficient place to do business.
  4. Lloyd’s PCC vehicles complement the traditional approaches to deploying capital and managing risks at Lloyd’s, offering an efficient route for institutional investors to support the growth and diversity of risks written in the market. In August 2022 Lloyd’s announced London Bridge Risk 2 PCC.
  5. The Lloyd’s investment platform is an innovative solution to improve the competitiveness of the Lloyd’s market by making it easier to generate risk-adjusted investment returns on capital held at Lloyd’s.
  6. More news and information available from

About Lloyd’s

Lloyd’s is the world’s leading marketplace for commercial, corporate and specialty risk solutions. Through the collective intelligence and expertise of the market’s underwriters and brokers, we’re sharing risk to create a braver world. 

The Lloyd’s market offers the resources, capability and insight to develop new and innovative products for customers in any industry, on any scale, in more than 200 territories. 

We’re made up of more than 50 leading insurance companies, over 380 registered Lloyd’s brokers and a global network of over 4,000 local coverholders. Behind the Lloyd’s market is the Corporation: an independent organisation and regulator working to maintain the market's successful reputation and operation.

We’re working to build solutions for the most current and prevalent threats. As Chair of the Insurance Task Force for HRH The Prince of Wales’s Sustainable Markets Initiative, Lloyd’s is bringing the industry together to insure the transition to net zero. Our research community is pooling expertise from across the industry to provide cutting edge insight on systemic risks from climate change to cyber security.

And through our digital-led strategy, The Future at Lloyd’s, we’re making it easier and cheaper to place, price and process cover in the Lloyd’s market.