Through our Future at Lloyd’s strategy, we are transforming into the most technologically advanced marketplace in the world. As our ways of working change and we embrace digitisation, we are on a once-in-a-generation journey to re-design the iconic Underwriting Room and supporting spaces in the Lloyd’s building. Like the brave Lloyd’s visionaries who came before us – this is our time to be bold and dream big.
We know the ability to negotiate complex risks face-to-face between Lloyd’s expert underwriters and brokers is, and will continue to be, an important element of our global and growing market. Our next chapter must build on our rich heritage, while creating a unique experience that seamlessly combines face-to-face and virtual interactions to future proof the market.
We’ve partnered with the market associations on this exciting journey – with representatives from the LMA, LIIBA, and IUA shaping our approach at every step.
The journey so far
Throughout Q1 2021, we completed an extensive market consultation to gather insights and ideas about future requirements for the spaces and services within the Lloyd’s building, as well as how these interact with different digital solutions, such as our Virtual Room.
In Q1 we:
- Hosted 60+ interviews with senior leaders across the market
- Hosted a series of targeted focus groups with different market participants to gather in-depth insights
- Crowdsourced ideas and insights with hundreds of stakeholders via our collaboration hub
- Engaged thought leaders from design, technology, and innovation to draw inspiration
- Launched a fireside chat event series to share insights from thought leaders.
Key insights from consultation and early vision direction
In April 2021, we shared key insights to-date and an early direction for the future vision for feedback via our collaboration hub:
Underwriting Room redesign explainer
Once we have incorporated feedback on the early direction, the final vision will be shared later in 2021 before detailed design commences.
The consultation period is now closed. Thank you to everyone who shared their feedback and perspectives – we appreciate your contributions to this once-in-a-generation opportunity to shape the future of the Lloyd’s community.
We are now finalising the vision based on your feedback. The final vision will be shared later in 2021.
Future of the Lloyd's Underwriting Room