Lloyd's Appoints US Head of Claims

Lloyd’s today announced the appointment of Carey Bond as US Head of Claims. 

Carey assumes this newly created role as part of the Future at Lloyd’s strategy. He will collaborate with London brokers and underwriters on the design and delivery of claim solutions for policyholders in Lloyd’s largest market. 

Carey brings more than two decades of claims management experience, with a strong background in improving operational efficiencies at several insurance companies. Carey joins Lloyd’s from Canal Insurance Company, where he served as Claims Team Leader. Prior to that, he was the Director of Claims at Access Corporate Services and served as Corporate Auto Property Damage Manager at American Independent Companies. He also previously served as a Regional Director at Nationwide Insurance, and 2VP of claims at Travelers, where he implemented numerous claims handling improvements.

A graduate of the University of Tennessee, Carey served in the US Army as a senior military advisor in Iraq during Operation Iraqi Freedom and in Afghanistan during Operation Enduring Freedom, leaving the reserves with the rank of Lieutenant Colonel in 2011. 

In his new role, Carey will report to Hank Watkins, Regional Director & President of Lloyd’s, Americas, and Phil Godwin, Lloyd’s Head of Claims in London.  Based in Greenville, SC, he’ll be responsible for overseeing US claims processing across the Lloyd’s market with a goal of improving outcomes and customer experience. His immediate priorities will be to provide support for Lloyd’s customers through the US hurricane season.

Hank said:
 
“Carey will play an integral part in improving Lloyd’s claims processing in the US and we’rethrilled to welcome him to the team. Claims is a key pillar of the Future at Lloyd’s and his   experience in various transformation programmes, including claims management and process improvement, will help us achieve our goals.  Carey will have a vital role to play as we seek to help our customers through these challenging times and enhance our claims value proposition in the US.”

Carey added:

“It is an exciting time to join Lloyd’s and I look forward to advancing the Future at Lloyd’s strategy by strengthening and accelerating our claims processing in the US to improve customer outcomes and speed up payments.”
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