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Leading cultural transformation experts join Lloyd's Culture Advisory Group

Mon 10 Feb 2020

Lloyd’s today confirmed the membership of its independent Culture Advisory Group. The Group has been set up as part of a comprehensive action plan to drive long-term culture change in the Lloyd’s market. It will provide expert advice and robust challenge to help ensure that Lloyd’s is taking the right actions to effect sustainable and measurable change.

Membership includes leading experts with experience of successful cultural transformation including John Amaechi, psychologist and CEO of APS, Brian Dow, CEO of Mental Health UK, Dame Jayne-Anne Gadhia, CEO of Salesforce UKI and Debbie Ramsay, Director at GoodCorporation*.

Members of the Group representing the Lloyd’s market include the chief executives of the Lloyd's Market Association (Sheila Cameron), the London Market Group (Clare Lebecq), the London and International Brokers’ Association (Christopher Croft), the International Underwriting Association (Dave Matcham), together with Inclusion@Lloyd’s Chair, Dominic Christian.

Chaired by Fiona Luck, Lloyd’s board member and non-executive director responsible for talent and culture, the group will provide guidance and thought leadership to support the programme of actions** to address the four key themes^ that emerged from Lloyd’s 2019 culture survey findings.

Chair of the Lloyd’s Culture Advisory Group, Fiona Luck, said:
“We are privileged to bring together such an accomplished group of experts and industry leaders. I believe that the combination of their insights and experience along with the strong commitment from our Senior Leadership Team at Lloyd’s will drive real cultural change.

“The Culture Advisory Group will help identify measurable outcomes, critically assess progress against these outcomes and play a pivotal role in creating the aspirational culture of integrity, respect and inclusion, across the Lloyd’s market.

The Group’s inaugural meeting took place on 30 January 2020, with regular meetings being scheduled throughout the year.

*Membership of Lloyd’s Culture Advisory Group:

  • John Amaechi, Chief Executive Officer, APS Ltd
  • Sheila Cameron, Chief Executive Officer, Lloyd’s Market Association
  • Dominic Christian, Global Chairman of reinsurance solutions, Aon, Chair, Inclusion@Lloyd’s
  • Christopher Croft, Chief Executive Officer, London and International Brokers’ Association
  • Brian Dow, Chief Executive Officer, Mental Health UK, Deputy Chief Executive Officer, Rethink Mental Illness
  • Dame Jayne-Anne Gadhia, CEO of Salesforce UKI
  • Clare Lebecq, Chief Executive Officer, London Market Group
  • Fiona Luck, Lloyd’s board member and non-executive director for talent and culture (Chair)
  • Dave Matcham, Chief Executive Officer, International Underwriting Association
  • Pauline Miller, Head of Talent Development and Inclusion, Lloyd’s (Secretary)
  • Debbie Ramsay, Director, GoodCorporation
  • Jo Scott, Chief Marketing and Communications Officer, Lloyd’s
  • Amanda Thompson, Culture Programme Manager, Lloyd’s
  • Julia Tyson, Chief Human Resources Officer, Lloyd’s

** Programme of actions announced 24 September 2019

  • Establishing an Advisory Group formed from a group of leading experts on different aspects of cultural transformation to support and inform ongoing actions. This will be chaired by Fiona Luck, a Lloyd’s board member and the non-executive director responsible for talent and culture.
  • A Gender Balance Plan, setting clear, measurable and achievable metrics for the Corporation and the Lloyd’s Market, alongside a commitment to continue to grow targeted training and development programmes to increase the gender balance of future leaders, such as Lloyd’s Advance.
  • Standards of Business Conduct informing individuals and organisations of the standards that Lloyd’s expects them to meet and the consequences of failing to do so.
  • A campaign to encourage Speaking up, including expanded courageous bystander training and further promotion of Lloyd’s independent bullying and harassment support line.
  • Enhanced focus on Wellbeing with a market-wide campaign to raise awareness of personal resilience and mental health, with an expanded programme of workshops, events and resources.
  • A Culture Dashboard, designed to monitor and report progress against key metrics to improve culture across the Lloyd’s market. Progress will also be published in Lloyd’s Annual Report.

^ Four key themes

  • Gender Balance - the experience of women in the Lloyd’s market – women scored more negatively than men across the piece, whilst one in five respondents do not believe people have equal opportunities regardless of gender.
  • Speaking up – 8% of all respondents had witnessed sexual harassment over the previous 12 months, however just 45% said they would feel comfortable raising a concern.
  • Wellbeing – 40% of survey respondents felt under excessive pressure to perform at work, whilst 24% had observed excessive consumption of alcohol during the past 12 months.
  • Leadership – 22% of respondents have seen people in their organisation turn a blind eye to inappropriate behaviour.

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To find out more about the Future at Lloyd’s visit:

Enquiries to:

Rebekah Clement, Head of Communications
Tel: +44 (0)20 7327 5514 Email:

About Lloyd’s

Lloyd’s is the world’s leading insurance and reinsurance marketplace. Through the collective intelligence and risk-sharing expertise of the market’s underwriters and brokers, Lloyd’s helps to create a braver world.

The Lloyd’s market provides the leadership and insight to anticipate and understand risk, and the knowledge to develop relevant, new and innovative forms of insurance for customers globally. It offers the efficiencies of shared resources and services in a marketplace that covers and shares risks from more than 200 territories, in any industry, at any scale. And it promises a trusted, enduring partnership built on the confidence that Lloyd’s protects what matters most: helping people, businesses and communities to recover in times of need.

Lloyd’s began with a few courageous entrepreneurs in a coffeeshop. Three centuries later, the Lloyd’s market continues that proud tradition, sharing risk in order to protect, build resilience and inspire courage everywhere.