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Privacy & Security Statement

The Privacy & Security Statement that must be accepted, in conjunction with the Terms & Conditions, during initial login of of the software.

Lloyd’s has taken steps to safeguard the confidentiality of information which identifies the Users (‘personal information’) against unauthorised access, amendment or deletion and to ensure access is only granted to authorised Users and only to the extent necessary. This Privacy and Security Statement covers our treatment of the personal information we collect when Users are registered for or visit the System.

1. Information collection and use

When Users register, Lloyd’s may ask for their name, email address and other contact details, as well as details about their status and role as an insurance professional. When Users use the System they are not anonymous to Lloyd’s. Lloyd’s may also automatically receive and record information on our server logs from Users’ browser, including their IP address and the page they requested. Lloyd’s may set and access Lloyd’s cookies on Users’ computers.

2. Information sharing and disclosure

Lloyd’s will not sell Users’ personal information to anyone.

Lloyd’s may disclose personal information about Users to its business associates and other professional advisers, Lloyd’s employees and agents, suppliers and providers of goods or services, financial organisations and advisers, ombudsmen and regulatory authorities, and as required by law or regulation.

Users’ personal information may be transferred to the above individuals and organisations located in countries which may not provide legal protection of information equivalent to that in the United Kingdom or the jurisdiction from which Users are visiting the System. Details of the individuals, organisations and countries involved in a particular User’s case will be provided on request.

Lloyd’s only retains personal information for as long as is necessary for the purposes described above.

3. Getting in touch with us

If you have any questions or concerns about privacy and security or your dealings with us, please contact Lloyd’s, One Lime Street, London, EC3M 7HA, UK, or email:


In order to provide Users of the System with a personalised and secure experience, Lloyd’s requires all Users to authenticate to the System using a unique user ID and password. Once authenticated, all information passed over the Internet between the User and the System is protected by Secure Socket Layer encryption technology. Lloyd’s continually reviews its systems and processes to ensure that the System provides the highest practicable level of protection. All information submitted to the System is passed to Lloyd’s secure internal servers for processing and the following security measures are in place to ensure its protection:

  • Comprehensive firewalling to shield Lloyd's internal computer systems from external threats
  • System monitoring to identify any unusual activity
  • Data processing and storage facilities sited in secure locations to prevent unauthorised access
  • Data stored and handled at all times in a manner that maintains its confidentiality, integrity and availability.

If you have any questions or concerns or would like further information please contact Lloyd’s Information Protection & Continuity team at