In her new role Hayley will provide operational leadership for Lloyd’s internal and market wide programmes, reporting to Chief Operating Officer, Shirine Khoury-Haq.
Hayley joined Lloyd’s in 2007 and has served in a variety of operational leadership roles where she has implemented and overseen Lloyd's operations all over the world, including in Dubai, India, China, Malaysia, Colombia and Mexico.
The appointment reflects Hayley’s global operations experience as well as her immense contribution as Brexit Programme Director, where she has been instrumental in establishing Lloyd’s Brussels subsidiary to enable the Lloyd's market continued access to the European Economic Area (EEA) post-Brexit.
Shirine Khoury-Haq, Lloyd’s Chief Operating Officer, said:
“I’m absolutely thrilled that Hayley is stepping up to become Lloyd’s Head of Global Operations. Her deep knowledge of Lloyd’s and the wider market will prove invaluable as we modernise and improve our operations to ensure Lloyd’s continues to provide the best possible service to our customers.”
Hayley takes over from Joe Dainty, who leaves Lloyd’s in March to join DXC.