Lloyd's Auditor Virtual Conference 2021

Access Lloyd's Auditor Virtual Conference 2021 recordings here.

Lloyd’s Delegated Authority Audits – future beyond COVID-19

By holding the conference online, we are very excited about being able to extend this invitation without the usual capacity limit. Furthermore, the use of the bespoke platform allows for the entire event to be recorded and made available for up to two months after it has finished. This makes an excellent opportunity for you and your teams to view the event or re-visit it at the most suitable time.

The event, being held over two days, will give you an opportunity to hear from Lloyd’s and industry experts.  Lloyd’s Audit team is also currently seeking the event CPD accreditation from the Chartered Insurance Institute. 

Event details

Monday 1 March,  09:00 - 17:00 

Tuesday 2 March,  08:00 - 17:00 

If you want to register for this event please contact us.

Agenda

Day 1: Impact of COVID-19 on Lloyd’s Delegated Authority market and the Lloyd’s Delegated Authority audits. Main outcomes from the 2020 Audit Survey and subsequent panel discussion with representation from the market and audit firms is set to be the main focus for the day one.

09:00 - 09:30 Opening and market update
John Neal, Chief Executive Officer, Lloyd’s
Paul Brady, Head of Policyholder & Third Party Oversight, Lloyd's

10:00 - 10:45 Navigating claims in a changing world
Zoe Woods, Claims Improvement Manager, Lloyd's 

11:15 - 12:00 Complaints handling during a pandemic
Jenny Laverty, Complaints Senior Manager, Lloyd's 

14:15 - 15:30 Remote Audits: process innovations beyond COVID-19, Audit survey results and panel discussion
Kate Czamara-Newton, Audit Manager, Lloyd's and guests

Panel:

Ian Rankin | DA Audit Manager, Tokio Marine Kiln

Lucinda Wright | DA Audit Manager, Brit

Giuliana Contento | DUA Manager, SCOR

Mark Taylor | Managing Director, Turnstone Insurance and Reinsurance Services

John Davidson | Head of Global Audit, Vueity

Lana Daurie | Head of Audit - North America, Vueity

Dan Mellows | Director - Risk Consulting, Mazars

Amy-Louise Budd | Delegated Authority Review Manager, Mazars 

16:00 - 17:00 Live Q&A session with Lloyd's North America representatives

Dawnmarie Black, North East Regional Director – US, Lloyd’s America
Rodney Smith, Southeast Regional Director – US, Lloyd’s America
Heather Ciavarella, Automobile Regulatory Specialist, Lloyd’s Canada

Day 2: Providing continuing education and professional development for auditors through industry specific and regulatory updates. Future of Delegated Authority digital ecosystems is set to be the main focus for the day two. 

08:00 - 09:00 Live Q&A session with Lloyd's Australia representatives
Tracy Bryan, Head of Regulatory Affairs and Compliance, Lloyd's Australia

09:30 - 10:1 5 Lloyd’s Delegated Claims Administrators: approval and onboarding
Helen Ashenden, Claims Improvement Manager, Lloyd’s  

10:45 - 11:45 Live Q&A session with Lloyd's Brussels representatives
Jack Knapen, Delegated Authority Manager, Lloyd’s Brussels
Erwig Rutten, Claims Manager, Lloyd’s Brussels
Haris Khan, Senior Admissions & Compliance Associate, Lloyd’s Brussels

12:15 - 13:00 Chartered Insurance Underwriting Agent title explained
Melissa Collett, Professional Standards Director, Chartered Insurance Institute

14:15 – 15:15 Key regulatory changes of 2020 and their impact beyond
Dean Wickens, Senior Manager, International Regulatory Affairs, Lloyd’s

15:45 - 17:00  Introducing the Delegated Authority new digital ecosystem
Lindsey Davies, Senior Manager, Customer Consents, Lloyd’s

If you have any queries please do not hesitate to contact us.