New insurance enquiries
Complaints and feedback
One Lime Street
+44 (0)20 7327 1000
Lloyd’s occupies sites in both London and Chatham.
find out more
+44 (0)20 7327 6125
Out of hours calls:
+44 (0)7792 566 877
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A Lloyd’s account gives market participants such as underwriters, brokers and coverholders access to enhanced content and services. If you are not a market participant you can also create an account to sign up for email news and updates from Lloyd’s.
Lloyd's Performance Framework of Minimum Standards including information on claims handling and risk management.
Regulatory requirements for the European insurance industry
Successful implementation of Solvency II across the Lloyd’s market is a priority for Lloyd’s. Find out more about Solvency II and Lloyd's plans.
Important information for those operating in the Lloyd's market including procedures, regulatory updates and the performance framework of minumim standards.
Lloyd's monitors insurance legislation worldwide so market participants are informed of the regulatory requirements that need to be considered when trading in the UK and overseas.
Licences & global trading information
Global contracts guidance
Communications to the market
Sanctions & financial crime
Government Policy & Affairs
Acts and Byelaws
Lloyd’s success has been built on its reputation for paying all valid claims. Lloyd’s continuously seeks to drive excellence in claims management.
Claims Transformation Programme
Lloyd's Claims Scheme
Claims Talent Programme
How to make a claim
Lloyd's tax department offers information for market participants on taxation including reporting and collection:
Reporting & Collections
US Federal Excise Tax
Reinsurance to close
Lloyd's Valuation of Liabilities Rules
Lloyd's Syndicate Map 1993 - 2013
US cybersecurity update
08 Apr 14
PRA: Regulated fees and levies: rates proposals 2014/15
02 Apr 14
FCA regulated fees and levies: Rates proposals 2014/15
31 Mar 14
Y4792 - 2014 Canadian Income Tax Returns
Y4791 - Germany: New complaints handling procedure
Y4790 - Belgium: Changes to intermediary regulations
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