New insurance enquiries
Complaints and feedback
One Lime Street
+44 (0)20 7327 1000
Lloyd’s occupies sites in both London and Chatham.
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+44 (0)20 7327 6125
Out of hours calls:
+44 (0)7792 566754
Log in to access tools for the Lloyd's market.
A Lloyd’s account gives market participants such as underwriters, brokers and coverholders access to enhanced content and services. If you are not a market participant you can also create an account to sign up for email news and updates from Lloyd’s.
Lloyd's Performance Framework of Minimum Standards including information on claims handling and risk management.
Regulatory requirements for the European insurance industry
Successful implementation of Solvency II across the Lloyd’s market is a priority for Lloyd’s. Find out more about Solvency II and Lloyd's plans.
Important information for those operating in the Lloyd's market including procedures, regulatory updates and the performance framework of minimum standards.
Lloyd's monitors insurance legislation worldwide so market participants are informed of the regulatory requirements that need to be considered when trading in the UK and overseas.
Licences & global trading information
Global contracts guidance
Communications to the market
Sanctions & financial crime
Government Policy & Affairs
Acts and Byelaws
Lloyd’s success has been built on its reputation for paying all valid claims. Lloyd’s continuously seeks to drive excellence in claims management.
Claims Transformation Programme
Lloyd's Claims Scheme
Claims Practitioners Programme
How to make a claim
Lloyd's tax department offers information for market participants on taxation including reporting and collection:
Reporting & Collections
US Federal Excise Tax
Reinsurance to close
Lloyd's Valuation of Liabilities Rules
Lloyd's Syndicate Map 1993 - 2015
New Zealand - Unfair Contract Term Provisions for Standard Form Consumer Contracts
30 Sep 15
Poland - Compliance with Policy Document Requirements
30 Sep 15
New US Federal Flood Insurance Regulations
30 Sep 15
Y4929 - Q3 2015 QMR – major losses, exchange rates and other information
Y4927 - Valuation of Liabilities Rules for 31 December 2015 Solvency Test
Y4928 - New Central Fund contributions, members' subscriptions and other charges for 2016
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