FAQs

New to the QA Tools? Here you'll find some useful information about how the tools work and answers to the most common questions.

  • Who do Lloyd's contract quality requirements apply to?

    All managing agents are responsible for ensuring that Lloyd's requirements are met. Lloyd's brokers also have an interest in ensuring that their document preparation and placement processes support compliance with these requirements.

  • Which QA Tool do I need to use?

    The QA Tools have been developed to cover open market and binding authority business. A contract will only include one type of business, therefore you only need to use the tool appropriate to the type of business covered by the contract to determine the Lloyd's requirements.

  • Are there any technical requirements for using the tools?

    If your browser is not Java-enabled, you will not be able to use the QA Tools. To request a version of the QA Tools that does not require Java to be enabled please email helpdesk@lloyds.com.

  • How do I print or save my results?

    To print your requirements from the results screen simply click the 'Print this page' icon in the top right hand corner. This will print out all of the requirements that are currently on display. For example, if you have only expanded the 'International requirements' then only these will be printed out. Be warned, if you expanded all the requirements this could result in multiple pages being printed out and therefore you may prefer to save your requirements as a text file or as a CSV file.

    To save your requirements as a text or CSV file use the export function available at the top of the results screen. Text files can be viewed in Notepad and CSV files can be viewed in Excel.

  • How do I download all the requirements in the QA Tools?

    Downloads of all of the requirements are available from the 'Downloads' section on the page for each QA Tool. There are two downloads available: all Open Market requirements and all Binding Authority requirements.

  • How do I choose more than one class of business?
    (Applicable to Open Market QA Tool only)

    Simply click on the 'Add' link found underneath the selection boxes for class of business. Doing this will add an additional dropdown box, if you decide the box is no longer needed you can remove it by clicking on the 'Delete' link found at the end of the selection box. You can add up to five extra selection boxes for class of business.

  • Why do I have to select a country for tax as well as international requirements?
    (Applicable to Open Market QA Tool only)

    The international requirements only cover international compliance in your chosen country. To find out what the tax requirements are you will need to make a separate selection from the tax country selection box.

  • How do I choose more than one country for my taxation and international requirements?
    (Only the international requirements element is applicable to the Binding Authority QA Tool)

    Simply click on the 'Add' link found underneath the selection boxes for taxation and international requirements. Doing this will add an additional dropdown box, if you decide the box is no longer needed, you can remove it by clicking on the 'Delete' link found at the end of the selection box. You can add up to 11 extra selection boxes for both taxation and international requirements check.

  • How do I check a global policy?
    (Applicable to Open Market QA Tool only)

    For global policies, as a minimum, the QA requirements for the country of the head office/parent company must be adhered to. There may, in certain circumstances, be additional requirements in respect of subsidiaries in other countries and exposures in those countries.

  • What do I select if the class of business or country is not on the list?

    If the country you require is not listed please select 'Not Listed' from the dropdown box. If the class of business you require is not listed, use the 'Risk code and class of business mapping' spreadsheet available in the 'Downloads' section on the Open Market QA Tool.

  • Why can't I submit my chosen requirements

    Before you can submit your selections you need to make sure you have made a selection in all the selection boxes. This is to ensure that you are provided with a complete set of requirements relevant to you.

  • My question is not answered here

    If you are having trouble accessing the tool or your question is not answered here please email helpdesk@lloyds.com.

Cookies

Continue

Our cookies are there to make it easier for you to use our website. They allow us to recognise our registered users, count visitor numbers and find out how they navigate the site; helping us make changes so you can find what you’re looking for faster. Find out more