In the event that it is not possible to access the Underwriting Room or staff of managing agents, Lloyd’s brokers, Lloyd’s and Xchanging to access their offices, Lloyd’s, the Lloyd’s Market Association (LMA) and the London & International Insurance Brokers Association (LIIBA) have put in place the Lloyd’s Emergency Trading Protocols (ETP) to ensure that: 

  • necessary insurance and reinsurance can continue to be placed (or existing cover extended) by email; and
  • time critical aspect of claims handling and determination can be undertaken remotely from home using ECF or email. 

The Lloyd’s Emergency Trading Protocols have been distributed to Compliance Officers of managing agents and Lloyd’s brokers. 

Contact Information

As stipulated in the Protocols document, managing agents and brokers will maintain lists of telephone and email details of those authorised and able to enter into contracts of insurance, including reinsurance, remotely on behalf of syndicates / the insured. These details will be available via the LMA, LIIBA and BIBA websites once the Protocols have been invoked.

Companies that do not belong to any of the above associations will make their contact information available via their own websites.  

Xchanging Information

In the event that ECF cannot be used for any reason during an incident, this will be posted on the existing Xchanging System Status page. Communication will then need to be done by email and Xchanging will publish the team email addresses of claims handlers, by class of business, on their website. 

If you would like to speak with someone regarding the Protocols please email businesscontinuity@lloyds.com.