Complaints relating to the Corporation of Lloyd's

Lloyd's aims, wherever possible, to deal with Members' queries at an early stage before these develop into formal complaints. If you have a query, we would encourage you to raise this with the relevant person within the Corporation who will seek to resolve it as soon as possible.

If you wish to make a formal complaint to Lloyd's you should submit full details of your complaint in writing to the Manager, Market Services:  

Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN
UK

Tel: +44 (0)1634 392083
Email: member-complaints@lloyds.com
Fax: (0)1634 392947

Read Lloyd's procedures for dealing with members' complaints against Lloyd's.

If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Members' Ombudsman. Details of the Lloyd's Members' Ombudsman Scheme can be found in the summary of Lloyd's procedures for dealing with members' complaints.

Complaints relating to members' agents and/or managing agents.

If you have raised the matter with the agent(s) concerned and your complaint remains unresolved you should submit details of your complaint to the Head of Risk Management at the address given below:

 

Lloyd's
One Lime Street
London
EC3M 7HA
UK

Tel: +44 (0)20 7327 6323
Email: oprisk@lloyds.com
Fax: +44 (0)20 7327 6331

Read Lloyd's procedures for complaints against members' agents or managing agents.

If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Arbitration Scheme for Members and Underwriting Agents.