While Lloyd’s believes that the vast majority of Lloyd’s policyholders will have a positive experience dealing with Lloyd’s managing agents and their representatives it is inevitable that some complaints will arise. Where that is the case, policyholders should expect to have their complaint dealt with promptly and in a reasonable way.

Lloyd's is currently introducing complaint handling processes for International policyholders and where possible complaints will be handled in line with local regulations.  Where no local regulations exist, complaints will be handled in line with UK principles and standards. 

The Lloyd's Complaints team can only assist policyholders who are eligible to refer their complaint to either the local 'External Dispute Resolution' (EDR) service in their country of the Financial Ombudsman Service in the UK.  Details of how complaints are handled in each country and eligibility for EDR are provided below.

Australia Austria / Österriech Belgium / BelgiëBelgique
BulgariaБългария         Channel Islands   Croatia / Hrvatska
Cyprus /Κύπρος            Czech RepublicČeská Republika Denmark / Danmark
Estonia / Eesti Finland / Suomi France / Le Lloyd's En France
Germany / Deutschland Gibraltar Greece / Ελλάδα
Hungary / Magyarország Iceland / Ísland Ireland
Isle Of Man Italy / Italia Latvia / Latvija
Liechtenstein / Liechtenstein Lithuania / Lietuva Luxembourg / Luxembourg
Malta / Malta Netherlands / Nederland Norway / Norge
Poland / Polska Portugal / Portugal Romania / România
Slovakia / Slovenská Republika Slovenia / Slovenija Spain / España  
Sweden / Sverige  Switzerland / Die Schweiz / Svizzera
 

Should you not fall within any of these categories  or the required location is not available above please contact InternationalComplaints@lloyds.com  We will seek to redirect your complaint to the appropriate area or explain to you  why we are unable to assist.