If you are unable to find your query below or if you have any questions please contact the Delegated Authorities helpdesk at coverholders@lloyds.com or +44 (0)20 7327 6275

  • Annual Compliance

    Q: I have been notified that I need to complete an annual compliance task but when I click on the task it states that a change is already in process. Why am I locked out of the annual compliance task?

    A: Starting an annual compliance will lock out the change for other Lloyd's Brokers or DDMAs with a relationship with the same Coverholder. Conversely, this means that if you are locked out of an annual compliance this will be because the Coverholder or another Broker is completing it. If you are expecting access to the annual compliance but are locked out please speak to your Coverholder who can see who is completing the annual compliance and liaise with them where necessary. Submission or cancellation of the annual compliance will unlock the task for other users. If another party does complete an annual compliance for the Coverholder it may be worth checking for changes or that the compliance has been completed to the standard you require.

    Q: I have been notified that I need to complete an annual compliance task but when I click on it I get an error message, why is this?

    A: If there is an on-going task, for example a PI updates task that hasn't been completed this will prevent all parties from being able to start and complete an annual compliance task. To resolve this all on-going tasks should either be deleted or completed. Once this has been done the annual compliance task can be started.

    Q: I am the Coverholder and starting the annual compliance task myself, will I need to upload the completed questionnaire to the task?

    A: Coverholders can complete the paper compliance questionnaire for their broker to upload onto ATLAS. The broker is then required to scan and attach this document when completing the compliance on ATLAS. When a Coverholder completes the annual compliance on ATLAS themselves they are not required to attach a paper form.

  • ATLAS

    Q: The task has been approved and the information has been updated on ATLAS but its not reflected on BAR.

    A: ATLAS and BAR talk overnight to each other, any information which is changed on ATLAS will be reflective on BAR the following day after the overnight update between the two systems.

    Q: I am unable to log in as my user credentials are invalid?

    A: In each Lloyd’s Broker and Managing Agent  there is a super-user called a devolved administrator. The devolved administrator is able to appoint new ATLAS, BAR or Secure Store users for their organisation and decide whether that user has read-write or read-only access. The user credential error message appears when a user's account is not set up correctly.

    The devolved administrator needs to edit the user’s account to decide the access type for each Broker code. For more information on devolved administrators, including the guide for editing users’ accounts, please see Devolved Administrators here.

  • Bank Accounts

    Q: What if the Coverholder is domiciled in a country which doesn't allow trust accounts to be established?

    A: If a Coverholder is located in a country where trust accounts aren't recognised, confirmation will need to be provided to Lloyd's that the accounts of the Coverholder are not sweep accounts.

  • BAR

    Please see the dedicated BAR FAQs which can be found here.

  • Branch Applications

    Q: I am trying to get access to my PIN number on ATLAS but my Lloyd's broker is telling me that I need to register with a Lloyd's.com account so Lloyd's is able to grant me access to my coverholder record.

    A: If you don't have a Lloyd's account and password then you will be required to register using the following link. With this in mind the applicant must request access to ATLAS themselves. The broker or managing agent who begins the application must provide the applicant coverholder with their unique PIN before they can be granted access to ATLAS.

    https://secure.lloyds.com/Registration

    Q: Am I able to submit my application to Lloyd's as a paper copy?

    A: All applications must be submitted via Atlas; we no longer accept paper copies.

    Q: All the tabs on the application have been completed and the sponsoring Lloyd's broker has done the initial sign-off of the application and it is now with the coverholder. However the coverholder is looking to amend the information or add further documents to the application but ATLAS isn't enabling this function.

    A: Once the application has been initially signed off this will lock out the function to amend the record in any way other than to add supporting comments. If you wish any of this information to be amended or documentation to be added then the application will need to be returned back to the original source on ATLAS.

  • Class of Business

    Q: We wish to submit a class of business request for a Coverholder with full authority, however the Coverholder currently only has authority to write risks on a prior-submit basis.

    A: A class of business extension can only be requested for the same level of authority which the Coverholder is currently approved for. If you wish to grant a higher level of authority to write a new class of business, this will need to be submitted as a separate underwriting authority task on Atlas and approved before the class of business task can be approved.

    Q: What is the best way for us to submit the supporting information required for a class of business task?

    A: As long as the information requested above is provided to Lloyd’s, it does not matter if it is submitted as supporting information on the task or using our class of business checklist and emailed to Coverholders@lloyds.com. However, the class of business checklist provided above is the most straightforward way for you to ensure that all the information that Lloyd’s requests is covered.

    Q: A class of business task was approved by Lloyd’s this morning, but I am still unable to select this class on BAR.

    A:  Please note that it can often take up to 24 hours for Atlas to synchronise with BAR, therefore the class may not be selectable straight after the class has been approved by Lloyd’s. If the class is still not available on BAR 24 hours after approval, please contact coverholders@lloyds.com.

    Q: The coverholder is looking to write Reinsurance business, what do I need to do?

    A: The coverholder will require a class of business extension for ‘Reinsurance (World-Wide)’ on Atlas as well as the corresponding classes for which are being reinsured on Atlas also.

  • Company Information

    Q: We wish to add another trading address for this Coverholder, can this be done through one pin on ATLAS?

    A: If you wish to add another trading address for a Coverholder in addition to the existing address, this will need to be completed through a new branch application. Details of how to complete this can be found here.

    Q: I have been notified that I need to complete an annual compliance task but when I click on the task it states that a change is already in process. Why am I locked out of the annual compliance task?

    A: Starting an annual compliance will lock out the change for other Lloyd's Brokers or direct dealing Managing Agents with a relationship with the same Coverholder. Conversely, this means that if you are locked out of an annual compliance this will be because the Coverholder or another broker is completing it. If you are expecting access to the annual compliance but are locked out please speak to your Coverholder who can see who is completing the annual compliance and liaise with them where necessary. Submission or cancellation of the annual compliance will unlock the task for other users. If another party does complete an annual compliance for the Coverholder it may be worth checking for changes or that the compliance has been completed to the standard you require.

  • Coverholder Applications

    Q: I am trying to get access to my PIN number on ATLAS but my Lloyd's broker is telling me that I need to register with a Lloyd's.com account so Lloyd's is able to grant me access to my coverholder record.

    A: If you don't have a Lloyd's account and password then you will be required to register using the following link. With this in mind the applicant must request access to ATLAS themselves. The broker or managing agent who beings the application must provide the applicant coverholder with their unique PIN before they can be granted access to ATLAS.

    https://secure.lloyds.com/Registration

    Q: When I try and start a new application on ATLAS the box stating 'New coverholder application (Lloyd's broker or Managing Agent) is greyed out and is unable to be clicked, why is this?

    A: New coverholder applications are stated from the Company Search tab which is available to Lloyd's brokers and managing agents. This generates the unique PIN and builds the coverholder record which will hold the details and associated documents which the managing agent will use to complete their due diligence as to the suitability of the coverholder to act on their behalf. In order for the grey button to be unlocked you will first need to type in the legal name of the entity, select all coverholders and click search. This is a fail safe aspect of ATLAS which will stop the same legal entity and address being registered twice on ATLAS. Once you have searched for this legal entity any coverholder which matches this name will appear, if the prospective coverholder isn't already listed then you can request to start a 'New coverholder application'

    Q: Am I able to submit my application to Lloyd's as a paper copy?

    A: All applications must be submitted via ATLAS; we no longer accept paper copies.

    Q: All the tabs on the application have been completed and the sponsoring Lloyd's broker has done the initial sign-off of the application and it is now with the coverholder. However the coverholder is looking to amend the information or add further documents to the application but ATLAS isn't enabling this function.

    A: Once the application has been initially signed off this will lock out the function to amend the record in anyway other than to add supporting comments. If you wish any of this information to be amended or documentation to be added then the application will need to be returned back to the original source on ATLAS.

    Q: I have started the application on ATLAS and the information is nearly complete or the application has now been submitted to the broker or managing agent for review, however there has been a change of broker, what do I need to do?

    A: If the coverholder is looking to change their broker at any point in the application process, Lloyd's will need to be notified and we will request confirmation from the coverholder that they wish to instruct a new broker. This information needs to be provided either via email or letter to Lloyd's. Once this evidence has been received Lloyd's will amend the broker on the application which will unlock access for them to view the application.

  • Financial Crime and Sanctions

    Q: I don't know my PIN number from ATLAS or I wish to conduct the modules prior to my PIN being established.

    A: A coverholder should quote its PIN (6 numbers) when undertaking the training module. Employees of managing agents should use the PIN 222222 if they wish to review the modules. Lloyd’s brokers should use the PIN 333333 if they wish to review the modules (brokers who are also coverholders should, however, use their coverholder PIN). If you are unsure of you PIN please use bulk PIN 555555 however so Lloyd's is able to report to who has conducted the training modules it is strongly advised that a coverholders actual PIN is used.

  • Financials

    Q: I have upload the latest financials however no one else with a relationship with this Coverholder is able to view the documents:

    A: The financials should be made available to the subscribing market so the documents can be viewable by all companies who have a relationship with the Coverholder. Please select 'All companies that have a relationship with this Coverholder' when uploading a document.

  • Key Staff

    Q: The key staff member has recently got married/divorced or wishes to change their name, however I am unable to update this information on the key staff section under the specific individual as the name is blanked out.

    A: ATLAS doesn't enable you to amend the name of a key staff member once approved. If the individual has changed their name you will need to put a cease date (effective from the date of the name change) within their current record and then a new key staff task will need to be created and submitted to Lloyd's for approval.

    Q: I have upload a copy of the individuals CV or resume however no one else with a relationship with this Coverholder is able to view the documents:

    A: The CV or resume should be made available to the subscribing market so the documents should be viewable by all companies who have a relationship with the Coverholder. Please select 'All companies that have a relationship with this Coverholder' when uploading a document. Key staff tasks will be returned if these documents are submitted as restricted for amendments to take effect.

    Q: I have a few changes I wish to make to the Coverholder record, do I have to make these changes through separate task or can I group them all together.

    A: After clicking new key staff you will be asked if you want to make changes to certain other sections of the Coverholder's Atlas details. Answering yes to any of these questions will add the forms to the change request. Please note that we will be unable to approve the task until we are comfortable with all the submitted tabs which will fall within different service standards.

    Q: Lloyd's on many occasions returns the key staff task on ATLAS requesting we verify the experience within the CVs of the new individuals we are trying to upload.

    A: To speed up the approval process of a key staff task if the supporting Broker or Managing Agent provides a statement within the comments box as to why they deem this individual to have the necessary experience to be listed on the binder.

    Q: When uploading a CV or resume how up-to-date does the document need to be for it to be approved by Lloyd's.

    A: The CVs should be no older than 6 months effective from the submission on ALTAS and should contain relevant experience of their current role.

  • Ownership

    Q: When I am entering the new ownership details for an individual am I required to enter their nationality and date of birth?

    A: Please note that nationality and date of birth are not mandatory but any information you can provide here will help Lloyd's process the request.

  • Professional Indemnity

    Q: Can I upload my PI certificate and fidelity insurance cover together and how should I name the files being uploaded:

    A: You are required to upload a copy of your PI certificate and fidelity insurance cover if purchased separately. Select 'Add a Document'. When choosing a title aim for something self-explanatory such as 'PI Certificate 20XX' or 'PI Wordings expiring 31/12/20XX'. For further information on uploading documents please see the Adding Documents page from the menu on the left.

    Q: I have uploaded the latest PI policy however no one else with a relationship with this Coverholder is able to view the documents:

    A: The professional indemnity should be made available to the subscribing market so the documents can be viewable by all companies who have a relationship with the Coverholder. Please select 'All companies that have a relationship with this Coverholder' when uploading a document.

  • Regional Extensions

    Q: I am trying to add a region to a binder which has already incepted however the specific region isn't showing up on BAR and therefore is unable to be selected.

    A: Once a region is approved it will auto-backdate itself 3 months on ATLAS, however in some instances this will still be outside of the period since the binder incepted. Please contact the Delegated Authority team for further information and for Lloyd's to update the region accordingly.

    Q: Will a regional extension be required if the coverholder is writing on a reinsurance basis only?

    A: No, regional extensions are only required when business is being transacted on an insurance basis. If the Coverholder is writing only reinsurance then no regional extension(s) are required and the coverholder will require a class of business extension for ‘Reinsurance (World-Wide)’ on Atlas as well as the corresponding classes for which are being reinsured. If however the coverholder is writing insurance and reinsurance then the coverholder will need the correct regional permissions for the territories insurance business is being transacted

    Q: If the risk bound creates a risk location within the Risk Locator Tool (RTL) will a regional extension be required?

    A: Delegated Authorities requires Coverholders to obtain a regional extension in respect of those territories in which the risks bound create a regulatory risk location(s). To do so, one must consider whether these risks create a regulatory risk location in territories stated on the slip. If they do, then you will need to apply for the appropriate territorial extensions. In general terms a regulatory risk location may be triggered in one or more territories depending on the definition of risk location as defined in local legislation / regulations.  Dependent on the class of insurance, different factors may trigger risk locations. For example, for property insurance both the physical location of the insured property and the location of the insured’s residence may trigger risk locations. Please see general risk location by class of business guidance on Lloyds.com.

    Q: What tools are at my disposal to identify Risk Location?

    A: The Risk Locator Tool (RLT) is a tool which you can use, alongside Crystal, to identify any regulatory risk locations which may arise in a given policy. The RLT makes an assessment of the potential risk locations of a particular policy based on the information provided when answering the different prompts in the tool. As per the RLT FAQ guidance, an insurance policy can trigger more than one regulatory risk location. This can only be assessed on a case by case basis as some countries’ laws will dictate that the mere presence of the insured in their territory creates a risk location, whereas in other territories this won’t have a bearing on risk location. This means the same risk may create a dual risk location. In that case, and according to Market Bulletin Y4998, the coverholder will be required to obtain the necessary territorial extension on Atlas.

  • Relationships

    Q: We would like a permitted lead relationship or DDMA with a Coverholder but we do not have access to their pin to carry out our due diligence.

    A: Please note that to view a Coverholder’s details you will need an associated relationship with the Coverholder first. This can be started either by a Lloyd’s Broker who has a registered interest in the Coverholder, or by a Managing Agent through email to coverholders@lloyds.com. This email should include written confirmation from the Coverholder that they are happy for the Managing Agent to access their information. 

    Q: I have gone onto BAR as a Managing Agent and its stating that I don't have a registered interest with the Coverholder however my permitted lead relationship has been approved.

    A: This information could be being displayed for a few reason, if the application has just been approved but no binder has been registered then this error will occur, secondly if the Broker is unable to select the correct syndicate number when registering a binder, this is likely be because the inception date of the binder is prior to the relationship being approved on ATLAS. If this error is occurring please contact the Delegated Authorities team at coverholders@lloyds.com.

  • Statuses

    Q: The Coverholder is currently sitting in Postponed De-registration as it hasn't had a binder for a period of 6 months, will this entity be automatically deregistered?

    A: For more information around the Coverholder lapsing project please click here.

  • Underwriting and Claims

    Q: I am trying to reduce the coverholder level of authority on ATLAS and or remove them from handling claims authority however ATLAS is only letting me increase the authority level which I create a underwriting and claims task.

    A: Please note that when updating the level of authority you will not be able to request that the existing approved level of authority is decreased. If a request to decrease authority is ever required please contact Lloyd's Delegated Authorities Team directly on 02073276275 or email coverholders@lloyds.com