If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

How Lloyd's Will Handle Your Complaint

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 8 weeks of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Financial Ombudsman Service.  Their contact details are :

 

The Financial Ombudsman Service

 

Exchange Tower

 

London

 

E14 9SR

 

United Kingdom

 

Tel: +44 20 7964 1000 (from outside the UK)

 

Email: complaint.info@financial-ombudsman.org.uk

 

http://www.financial-ombudsman.org.uk

 

These complaint handling arrangements are without prejudice to your rights in law.

What Is A Complaint?:

Lloyd’s defines a complaint as :

Any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which: (1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience and (2) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial service or products, which comes under the jurisidiction of the Financial Ombudsman Service in the UK.

Make a complaint

You can contact Lloyd’s in the UK at:

Complaints

Fidentia House

Walter Burke Way

Chatham Maritime

Chatham

Kent

ME4 4RN

Email: internatinalcomplaints@lloyds.com or complaints@lloyds.com

Tel: +44 (0)20 7327 5693