If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What Is a Complaint?

The Polish Financial Supervision Authority (KNF) defines a complaint as :

An application lodged with a financial market entity by their client in which the client raises objections concerning services provided by the financial market entity.

How Lloyd's Will Handle Your Complaint

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within eight weeks of receipt complaint.

If you remain dissatisfied once you have received the final response, or you do not receive a final response within eight weeks you may refer your complaint to the Complaints Board for Consumers in Banking and Finance Matters.  Their contact details are :

Financial Ombudsman / Biuro Rzecznika Finansowego

Al. Jerozolimskie 87

02-001 Warszawa


Tel: +48 22 333 73 26/27

Fax: +48 22 333 73 29

E-mail: biuro@rf.gov.pl

Website: www.rf.gov.pl


These complaint handling arrangements are without prejudice to your rights in law. 

How to make a complaint

You can contact Lloyd's Poland at:

Lloyd’s General Representative for Poland
ul. Emilii Plater 53

00-113 Warszawa


E-mail: ewa.zylak@lloyds.com

Tel: +48 (0)22 370 1618

You can contact Lloyd's in the UK at:

Fidentia House
Walter Burke Way
Chatham Maritime

Email: complaints@lloyds.com

Tel: +44 (0)20 7327 5693