If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a Complaint?

Lloyd’s defines a complaint as :

A complaint is an objection from a client that relates to: the insurer’s failures and activities prior to, or upon, the signing of the contract; contract fulfilment by the insurer; contract termination; the settlement of any contract related legal disputes after the contract has been terminated.

How Lloyd's Will Handle Your Complaint

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 30 days of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Financial Consumer Protection Centre or the Financial Abritration Board.  Their contact details are :

 

Financial Consumer Protection Centre

 

Hungarian National Bank

 

BKKP Postafiók: 777

 

1534 Budapest

 

Hungary

 

 Tel: +36 840 203 776

 

Email: ugyfelszolgalat@mnb.hu

 

The Financial Arbitration Board

 

Krisztina Korut 39

 

1013 Budapest

 

Hungary

 

Tel: +36 14 899 100

 

Email: pbt@pszaf.hu

 

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint?

You can contact Lloyd's in the UK at :

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: internationalcomplaints@lloyds.com or complaints@lloyds.com

Tel: +44 (0)20 7327 5693