While Lloyd’s believes that the vast majority of Lloyd’s policyholders will have a positive experience dealing with Lloyd’s managing agents and their representatives it is inevitable that some complaints will arise. Where that is the case, policyholders should expect to have their complaint dealt with promptly and in a reasonable way.

Lloyd's has introduced complaint handling processes for International policyholders and where possible complaints will be handled in line with local regulations.  Where no local regulations exist, complaints will be handled in line with UK principles and standards. 

The Lloyd's Complaints team can only assist policyholders who are eligible to refer their complaint to either the local 'External Dispute Resolution' (EDR) service in their country of the Financial Ombudsman Service in the UK.  Details of how complaints are handled in each country and eligibility for EDR are provided below.

Australia Austria / Österriech Belgium België / Belgique
BulgariaБългария         Canada / Canada (French) Channel Islands  
Croatia / Hrvatska Cyprus /Κύπρος    Czech RepublicČeská Republika
Denmark / Danmark Estonia /Eesti Finland / Suomi
France/ Le Lloyd's En France Germany / Deutschland Gibraltar
Greece / Ελλάδα Hungary/ Magyarország Iceland / Ísland
Ireland Isle Of Man Italy /Italia
Latvia / Latvija Liechtenstein / Liechtenstein Lithuania / Lietuva
Luxembourg  Malta/ Malta Netherlands / Nederland
New Zealand Norway/ Norge Poland/ Polska
Portugal / Portugal Romania / România Singapore
Slovakia/ Slovenská Republika Slovenia / Slovenija South Africa
Spain/ España   Sweden / Sverige  Switzerland/Die Schweiz / Svizzera

Should you not fall within any of these categories  or the required location is not available above please contact  We will seek to redirect your complaint to the appropriate area or explain to you  why we are unable to assist.

Lloyd's Complaints Privacy Notice.