COVID-19: Advice to policyholders

Latest news

FCA BI test case judgment: Lloyd’s welcomes the FCA’s test case judgment, which will bring coverage clarity for many policyholders with certain non-damage business interruption insurance extensions. Read our press statement for more information.

The Lloyd's market is committed to being there when our policyholders need us the most. That means paying all valid claims as quickly as possible.

With the spread of coronavirus causing global concern, Lloyd's has set up a dedicated contact point to provide our policyholders with assistance and to help them find the right person to process a claim.

If you are a Lloyd’s policyholder and you have a question about your insurance policy or need to make a claim relating to the COVID-19 outbreak, the first thing you should do is to contact your insurance broker or the party named on your policy as being responsible for handling claims. They will be the best people in the first instance to help you.

To help you find the right contact at Lloyd’s you can consult the market directory here. However, if you are unsure who to contact then please get in touch with us directly at coronavirus@lloyds.com.

The Financial Conduct Authority Business Interruption Test Case Judgment

On 15 September, the outcome of the FCA’s business interruption test case was published. Lloyd’s welcomes the FCA’s test case judgment, which will bring coverage clarity for many policyholders with certain non-damage business interruption insurance extensions. We will now take the time to carefully consider and respond to the implications of this complex judgement for our customers as well as its impact on the Lloyd’s market, which retains less than 2% of the overall UK property SME market. Our extremely strong capital position ensures that we are well prepared to respond to the financial implications of the High Court’s judgement, and importantly to support our impacted customers.

Insurers were required by the FCA to provide an update to every policyholder who has made a claim or complaint that is potentially affected by the judgment within seven days and you will now have received an update from Lloyd’s Complaints team if you have escalated your complaint to Lloyd’s for review. Please refer to the FCA website for further information.