Financial Crime Prevention

This training module has been developed in conjunction with the market and Its purpose is to ensure Lloyd’s market participants, no matter where they are located, understand; the basis of the UK Bribery Act 2010 (Bribery Act), particularly commercial bribery; their obligations in respect of the prevention of money laundering and reporting of suspicious transactions when conducting business on behalf of Lloyd's syndicates; and their obligations regarding compliance with international sanctions.

UK Complaints Handling

There are two versions of the module, the first ‘Assisting Eligible Complainants’ is for coverholders and TPA’s that have authority to handle complaints from UK policyholders whereas the second ‘Identifying Eligible Complainants’ is for those that do not have complaint handling authority but do interact with UK policyholders.

Conduct Risk

This training has been developed in conjunction with the market and aims to provide coverholders and TPAs with an overview of conduct: how to identify conduct risk and what controls could be implemented to manage this risk.

Please note that these training modules are not mandatory, but they should be considered as useful tools. Where individuals have already registered for one of these modules, they will not need to sign up again as all of these modules will automatically be available within their profile.

Register for these training modules:


Coverholders should use the following link:

eLearning for Coverholders

Please note coverholders are required to enter their PIN, they will not be able to complete the registration process without this.


TPAs should use the following link:

eLearning for TPAs 

Once TPAs have been issued with a PIN, they will be required to enter this to complete the registration process but this is not yet required.

Managing Agents and Others

Managing agents and all other users should continue to use link:

eLearning for Managing Agents and others