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APRA has set expectations for improvements to claims handling in the life insurance industry.
25 April 2017
/news-and-insights/market-communications/regulatory-communications/news-articles/australia-claims-handling
Claims SCAS pilot goes live
28 May 2020
/news-and-insights/news/claims-scas-pilot-live
Information around the handling of premiums and the fair handling of claims for Coverholder business.
07 June 2016
/conducting-business/delegated-authorities/compliance-and-operations/premium-and-claims-handling
In our latest video blog, Paul Brady, business owner for the Future at Lloyd's claims solution, talks through some of the work they have been doing to help speed up the claims process in these challenging times.
30 April 2020
/news-and-insights/news/streamlining-the-claims-decision-making-process
We continue to make steady progress in the ‘recovering from loss’ journey for delegated authority business, with the launch of our Faster Claims Payment pilot.
01 September 2021
/news-and-insights/news/faster-claims-pilot-for-delegated-authority-business-underway
Hear from the market experts who are the architects for improving delegated claims.
01 December 2020
/news-and-insights/news/improving-delegated-claims
22 April 2026
/news-and-insights/lloyds-lab/insurtech/lloyds-lab-accelerator/alumni/optimiz-claims
The Lloyd’s network operates around the world to settle claims as quickly as possible.
28 March 2018
/join-lloyds-market/claims/claims-in-numbers/
Today the London Market introduced the Single Claims Agreement Party (SCAP), to make it easier and more efficient to manage claims that have multiple London agreement parties.
01 February 2018
/news-and-insights/news/single-claims-agreement-party-comes-into-effect-today
Following consultation with the market in January and February 2023, the finalised set of changes to the Lloyd’s Claims Scheme, now called the Lloyd’s Claims Lead Arrangements “CLA” will take effect from 1 June 2023.
22 May 2023
/market-resources/claims-for-market-participants/lloyds-claims-lead-arrangements/
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