> Lloyd's UK policyholders - How to Make a Complaint

Find out how to make a complaint to Lloyd's and our procedure for handling complaints.

> Lloyd's policyholders outside the UK - How to Make a Complaint

Find out how to make a complaint about your insurance policy underwritten at Lloyd's.

> Complaints Handling at Lloyd's

Requirements for managing agents and their representatives for the handling of policyholder complaints.

> Corporation complaints guidelines

Guide for Employees: Handling and resolving complaints from Members relating to the Corporation of Lloyd's.

> Complaints by Lloyd's Members

It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.

> Agents Complaints Guidelines

Guide for Employees: Handling and resolving complaints from members relating to their members' agent and/or managing agent.

> LAS guidance notes

Lloyd's Arbitration Scheme (Members and Underwriting Agent's Arbitration Scheme) guidance notes