Lloyd’s success has been built on its reputation for paying all valid claims. The claims service provided to policyholders remains a cornerstone of the market’s business.
Lloyd’s continuously seeks to drive excellence in claims management, enhancing Lloyd’s reputation for the way it responds to policyholders. This is a core part of Lloyd's overall strategy, which has inspired our claims vision.
The Lloyd’s Claims team, sitting within the Performance Management Directorate, aims to promote claims excellence through its oversight of the market, setting standards, developing best practice and promoting continuous improvement in processes and systems.
In addition to its day to day oversight, the Claims team supports the market through targeted initiatives such as the Claims Transformation Programme and the Claims Graduate and Talent Programmes.
Approximately £670M (net) worth of claims arose from catastrophe events in 2014; they made up just 5% of the total number of open claims processed.
The Claims team has three sub teams, each reporting to the Head of Claims:
The third and final Legacy Phase is now live - please see the Legacy page for full details.
The Volume Claims Service is now open for business.
Legacy broker training is now available, please contact firstname.lastname@example.org for more information.
Do you want the opportunity to enhance your skills and claims knowledge in the early stages of your claims career? The Claims Practitioners Programme could be for you.
Find out more about the Claims Practitioners Programme
A Lloyd's Market Strategic Claims Group tool to support managing agents understanding of specific territories including culture, economics and regulation.
Access is restricted to managing agents.
Click here for the 'On the Ground' Global Profiles
The Catastrophe Portal collates factual information on the major catastrophes affecting the Lloyd's Market, as well as housing communications from the Lloyd's Market Catastrophe Co-ordination Group.
Access to the Catastrophe Portal is restricted to authorised members.
Request access here
On 2 June 2014 Lloyd's launched its CTP Legacy Paper-to-ECF Scanning Service. Click the link to download the Paper-to-ECF Scanning Service presentation.
Verifying a policy at Lloyd's
Making a claim
Policyholder check form
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