Complaints

It is Lloyd's policy that all complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Services Authority. View Lloyd's complaints handling arrangements.

> Complaints by Lloyd's policyholders

Find out how to make a complaint to Lloyd's and our procedure for handling complaints.

> Complaints Handling

Guide for managing agents and their representatives for handling UK complaints.

> Corporation complaints guidelines

Guide for Employees: Handling and resolving complaints from members relating to the Corporation of Lloyd's

> Complaints by Lloyd's members

It is Lloyd's policy that all members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Services Authority.

> Agents Complaints Guidelines

Guide for Employees: Handling and resolving complaints from members relating to their members' agent and/or managing agent.

> LAS guidance notes

Lloyd's Arbitration Scheme (Members and Underwriting Agent's Arbitration Scheme) guidance notes