Performance Framework of Minimum Standards

> Claims Management

Lloyd’s Claims Management Principles and Minimum Standards - Effective From 1 January 2012

> Risk Management

Risk management principles, minimum standards, guidance and advice.

> Underwriting Management

Underwriting management principles, minimum standards, guidance and advice.

> Effective operational processes

Effective operational processes principles, minimum standards, guidance and advice.

> Governance

Governance principles, minimum standards, guidance and advice.

> Management of investment risk

Investment risk principles, minimum standards and guidance.

> Protecting Lloyd's reputation and brand

The managing agent has effective arrangements to protect Lloyd’s reputation and brand.

Lesley Kelly

Lesley Kelly
Manager, Standards Review

t: +44 (0)20 7327 5551
lesley.kelly@lloyds.com