Claims Transformation Programme

The aim of the Claims Transformation Programme is to transform the way the market handles claims to enhance the experience of the customer.

The objective is to remain ahead of competitor markets with regard to complex claims service and to be competitive on standard claims. This will enable Lloyd's to attract and retain quality business, maintaining and enhancing the market's reputation.

Paper-to-ECF Scanning Service Launch Presentation

On 2 June 2014 Lloyd's launched its CTP Legacy Paper-to-ECF Scanning Service. Click the link to download the Paper-to-ECF Scanning Service presentation.