Claims Transformation Programme

The aim of the Claims Transformation Programme is to transform the way the market handles claims to enhance the experience of the customer.

The objective is to remain ahead of competitor markets with regard to complex claims service and to be competitive on standard claims. This will enable Lloyd's to attract and retain quality business, maintaining and enhancing the market's reputation.

Paper-to-ECF Scanning Service

The Paper-to-ECF Scanning Service to convert those paper claims to electronic claims is live. To find out more or to register for the service click the link to visit the Scanning Service page.