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A Lloyd’s account gives market participants such as underwriters, brokers and coverholders access to enhanced content and services. If you are not a market participant you can also create an account to sign up for email news and updates from Lloyd’s.
The role of the Claims Performance Management team is to evaluate and improve claims management performance across the market.
The team monitors the market’s performance against Lloyd’s Claims Management Principles and Minimum Standards. The team is also responsible for the identification, assessment and the coordination of the market-level response to emerging risks, escalating both syndicate-specific and market-wide issues where appropriate within the Lloyd’s performance management framework.
The Claims Performance Management team is additionally responsible for providing support to the market in its handling of complex claims issues and in facilitating the efficient response to catastrophic loss events. This includes coordinating the provision of accurate data to the market and providing a centralised facility for the notification of losses.
Members of this team maintain relationships with a portfolio of managing agents and contribute specific class-of-business knowledge.
The Claims MI Team analyses available data and produces reports to help measure claims performance and identify risk, to drive forward and enhance market performance. The team is working with the market to develop a service which will deliver to Lloyd’s and managing agent users an online set of dashboards known as the Claims Reporting Suite. This will provide interactive dashboards for nine claims KPIs as well as underlying data. The aim is to create ‘one version of the truth’ to support the market in reaching its vision of claims excellence. In addition, the team produces several regular claims reports to both Lloyd’s and market users and provides additional claims analysis in response to various ad-hoc queries.
Conducting business in over 200 territories, Lloyd’s syndicates write risks which are truly international. The managing agents in London have responsibility for ensuring that wherever they arise, all valid claims are paid promptly by the syndicates under their management.
Managing agents are required to ensure that they comply with Lloyd’s Byelaws, Claims Management Principles and Minimum Standards for all their claims worldwide. This responsibility includes oversight of third parties to whom managing agents outsource any element of the claims handling process, including coverholders, service companies and third party administrators. Further details of the markets in which Lloyd's does business can be found in Lloyd's Market Intelligence area.
Approximately 30% of the business written by Lloyd's is written via delegated underwriting authority arrangements known as binding authorities.
Claims under these policies are often handled by third party experts on behalf of the subscribing syndicates. For more information read about Claims Handling in Lloyd's Coverholder Toolkit.
The Query Rate application is now available in the Claims Reporting Suite.
Do you want the opportunity to enhance your skills and claims knowledge in the early stages of your claims career? The Claims Practitioners Programme could be for you.
Find out more about the Claims Practitioners Programme
A Lloyd's Market Strategic Claims Group tool to support managing agents understanding of specific territories including culture, economics and regulation.
Access is restricted to managing agents.
Click here for the 'On the Ground' Global Profiles
The underwriting decision tree is to enable underwriters to understand what they need to do at the time of placement now that the 2010 Claims Scheme will be applicable to all risk codes (from 1 July 2012).
Download the underwriting tree
On 19 October 2012, Lloyd’s hosted a briefing for the placing community on the implications of the Claims Transformation Programme.
Listen to the webcast here
The Catastrophe Portal collates factual information on the major catastrophes affecting the Lloyd's Market, as well as housing communications from the Lloyd's Market Catastrophe Co-ordination Group.
Access to the Catastrophe Portal is restricted to authorised members.
Request access here
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