Claims Performance Management

  • Claims Performance Management Team

    The role of the Claims Performance Management team is to evaluate and improve claims management performance across the market. 

    The team monitors the market’s performance against Lloyd’s Claims Management Principles and Minimum Standards. The team is also responsible for the identification, assessment and the coordination of the market-level response to emerging risks, escalating both syndicate-specific and market-wide issues where appropriate within the Lloyd’s performance management framework.

    The Claims Performance Management team is additionally responsible for providing support to the market in its handling of complex claims issues and in facilitating the efficient response to catastrophic loss events. This includes coordinating the provision of accurate data to the market and providing a centralised facility for the notification of losses.

    Members of this team maintain relationships with a portfolio of managing agents and contribute specific class-of-business knowledge.

  • Role of Management Information Team

    The role of the Management Information team is to provide the Claims Performance Management team and the Performance Management Directorate more broadly with business information relevant to claims management.

    The team works collaboratively with the market to improve the quality and availability of claims management information.

  • Lloyd's International

    Conducting business in over 200 territories, Lloyd’s syndicates write risks which are truly international. The managing agents in London have responsibility for ensuring that wherever they arise, all valid claims are paid promptly by the syndicates under their management. 

    Managing agents are required to ensure that they comply with Lloyd’s Byelaws, Claims Management Principles and Minimum Standards for all their claims worldwide. This responsibility includes oversight of third parties to whom managing agents outsource any element of the claims handling process, including coverholders, service companies and third party administrators. Further details of the markets in which Lloyd's does business can be found in Lloyd's Market Intelligence area.

  • Coverholders

    Approximately 30% of the business written by Lloyd's is written via delegated underwriting authority arrangements known as binding authorities.

    Claims under these policies are often handled by third party experts on behalf of the subscribing syndicates.  For more information read about Claims Handling in Lloyd's Coverholder Toolkit.

Related links

Market Intelligence

Delegated Authority

  • Latest in CTP

    There have now been over 60,000 CTP claims received.

  • Claims Practitioners Programme

    Do you want the opportunity to enhance your skills and claims knowledge in the early stages of your claims career? The Claims Practitioners Programme could be for you.

    Find out more about the Claims Practitioners Programme

  • Underwriting decision tree

    The underwriting decision tree is to enable underwriters to understand what they need to do at the time of placement now that the 2010 Claims Scheme will be applicable to all risk codes (from 1 July 2012).

    Download the underwriting tree 

  • Claims Briefing

    On 19 October 2012, Lloyd’s hosted a briefing for the placing community on the implications of the Claims Transformation Programme.

    Listen to the webcast here

  • Catastrophe Portal
    Access Catastrophe Portal

    The Catastrophe Portal collates factual information on the major catastrophes affecting the Lloyd's Market, as well as housing communications from the Lloyd's Market Catastrophe Co-ordination Group.

    Access to the Catastrophe Portal is restricted to authorised members.

    Request access here

Making a claim

Verifying a policy at Lloyd's

Making a claim

Policyholder check form

Contact us

Claims Team contact information