Making a claim

I have a Lloyd's policy and wish to make a claim. What should I do?
If you are a Lloyd's policyholder and you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact the firm or individual that sold the insurance to you.

If you remain dissatisfied about the situation you may refer the matter to Lloyd's Policyholder and Market Assistance or, if your complaint relates to the conduct of an intermediary, their regulator. Please contact Lloyd's Policyholder and Market Assistance for further details. Their contact details are as follows:

Policyholder and Market Assistance - Managing Agent Services
Market Services
Lloyd's
Fidentia House
Walter Burke Way, Chatham Maritime
Kent
ME4 4RN
Email: complaints@lloyds.com
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225