Coverholder systems

An introduction into some of the Lloyd’s systems, namely Atlas, MOCHA and Lineage that are used by coverholders when doing business with Lloyd’s. It explains what they are, why they matter and what coverholders need to know.

  • Atlas
    Atlas holds certain core details about individual coverholders and makes it available only to those managing agents who are writing the coverholder’s business.

    Atlas is used to handle the Lloyd’s application process. Additionally, all existing coverholders (and their Lloyd’s broker) use Atlas to hold up to date information about the coverholder (E&O certificate, financial information and latest audit report).
  • What is Atlas?
    Atlas is an online market system for the storage of information about individual coverholders. It is structured as a collection of individual coverholder records and files, contained within a single system.

    What this does ensure is that access to coverholders information is both restricted and secure (only those firms who have a registered relationship with the coverholder can access that coverholder’s information).
  • Who can use Atlas?
    • Coverholders - to access and input only to their record within Atlas.
    • Lloyd’s brokers (with registered relationship) – to access the coverholder information only for the coverholders they handle. Lloyd’s brokers have permission to initiate changes to coverholder information when required.
    • Managing agents (with a registered relationship) - to access the coverholder information, but cannot initiate changes.
    • Lloyd’s – to access the information of all approved coverholders and initiate changes when required.
    • Lloyd’s Country Managers – to access the coverholder information on a read only basis.
  • What does Atlas do for the coverholder?

    It allows the coverholder to:

    • Apply for their company to become an approved Lloyd's coverholder .
    • Amend the permissions for accepting business by class or territory etc.
    • Inform the managing agents and Lloyd’s brokers (with a registered interest) of any change of core information.
    • Complete Annual Compliance Return (see chapter 10 Compliance obligations for more details).
  • Does the coverholder have to use it?

    New applicant coverholders have to use Atlas to sign off their application submission, but they do not have to use it for any other processes (the Lloyd's broker can use it on their behalf).

    Existing coverholders are encouraged to use Atlas but can also ask their Lloyd's broker to use it on their behalf.

    For the Annual Compliance Return the coverholder can upload the information or complete a paper version which they can send to the Lloyd's broker to upload to Atlas on their behalf.

  • Who can approve any changes to the coverholder information within Atlas?
    Most changes will need to be approved by the managing agent and Lloyd's, however it is dependant on the change required. The full process for making changes to Atlas is explained in the Atlas User Guide and further details can be found at Changing an approved coverholders authority and details.
  • What are the benefits of Atlas?
    Benefit What does that mean to the coverholder? 
    Central and online storage of coverholder information. Reduces the need to provide this information separately for each binding authority. 
    Builds historical information so coverholder only needs to key in changes and or additions to existing information. Reduces duplication of effort when doing Annual Compliance Returns.
    Shows the current status of a new coverholder’s application within the workflow process. Transparent process which keeps the coverholder updated throughout the application process.
    Enables the coverholder to see which parties have access to their coverholder information. Transparent process to give coverholder peace of mind as to who can access their sensitive data.
    Access to the coverholder information is restricted to those parties who have a registered relationship. That contract specific data is secure.
    Enables the coverholder to check that the information stored is correct and up to date and if not, enables the coverholder to submit corrections to their Lloyd’s broker. The coverholder is able to ensure that their information is correct and has the control to identify and request changes.
    Where a coverholder has other branches, Atlas allows the one input of financials, PI and licences. Reduces the burden of multiple inputs for the coverholder.
    Replaces paper based processes. Documents can be viewed at any stage throughout the process and by other registered parties.
    Web based system, therefore it can be accessed from anywhere. Good accessibility and flexibility for the coverholder and those with a registered interest.
  • Where can a coverholder get training on it?
    Training is provided through your Lloyd's broker; however, for enquiries, support or more information please contact the Delegated Authorities Team. There is also a comprehensive Atlas User Guide available.
  • MOCHA and DOPRINT (Italian business only)

    It is an Italian regulatory requirement, for any Lloyd's insurance written in Italy by an Italian coverholder that the certificate must have the Lloyd’s Italian General Representative signature on it.

    One of the methods for enabling this is a system known as MOCHA.

  • What is MOCHA?

    MOCHA is a web-based system designed by Lloyd's to assist Lloyd's coverholders in the issuance of Lloyd's insurance documentation in Italy.

    MOCHA is a system which allows the coverholder to capture policyholder details, risk and premium data which forms the basis of the insurance certificate. In addition compliance with certain key elements of the binding authority is verified before the insurance documents are electronically signed.

  • Who can use MOCHA?

    Access to MOCHA is limited to those who have been granted access via Lloyd’s Italy:

    • Coverholders – access and input data.
    • Lloyd’s brokers – access applications, receive reports and deal with special acceptance requests.
    • Managing agents – access the applications, receive reports and accept or decline special acceptance requests where they are the lead managing agent.
    • Lloyd’s – access the applications.

     

    (For details on using MOCHA see relevant links and guidance for the user guide)

  • What does MOCHA do?

    MOCHA is primarily for use by coverholders, to enable them to produce insurance documents that are electronically signed and issued, and compliant with certain key elements of their binding authority, when doing Italian business. It is made up of three functions:

    • Policy issuance
    • Quote management
    • Endorsement facility

    The binding authority record is activated by Lloyd’s Italy before any risks can be added to MOCHA.

  • What are the benefits to me as a coverholder?
    Benefit What does that mean to me as a coverholder? 
    MOCHA allows insurance certificates to be issued in 24-48 hours. Quick issue of insurance certificate.
    MOCHA handles all types of insurance certificates regardless of class of business. MOCHA will capture risk information, irrespective of class of business.
    MOCHA can be used to issue documents at different stages: draft, quote and final from one set of data input without re-keying. For those coverholders who don’t have a system for underwriting business, MOCHA can be used as a tool to capture and store risk level data and subsequently issue policy documentation.
    MOCHA makes the user interface available in both
    Italian and English. The insurance documentation is always in Italian.
    		Documents can be understood by coverholder, Lloyd’s broker and managing agent using Italian or English.
    Compliance with the binding authority is verified before insurance documents are electronically signed.
    		Each risk is validated against certain key elements of the binding agreement before issuance, ensuring the terms of the binding agreement are not breached.
    MOCHA provides workflow management for risks falling outside the terms of the binding authority. Enables the coverholder to refer a risk(s) to the managing agent which falls outside of the binding agreement, with a full audit trail.
  • Where can I get training on it?

    Training for coverholders on MOCHA is provided through Lloyd’s Italy (for contact details see relevant links and guidance section).

  • Do I have to use it?

    The use of MOCHA is not mandatory. There is an alternative solution called DOPRINT which allows the coverholder to send data and attachments via XML directly from their system or upload the data and attachments using XML via a secure web interface which will populate DOPRINT and produce the signed certificate.

  • What is DOPRINT?

    DOPRINT is a web service designed that enables Lloyd's coverholders to print insurance documentation in Italy.

    DOPRINT is a system which allows the coverholder to import the relevant policyholder details, premium data and to attach pdf files with risk information and policy wordings which form the basis of the insurance certificate. In addition it provides automated checks of each declaration against certain key elements of the coverholder’s Binding Authority Agreement.

    DOPRINT can be accessed either through a web-interface or from the coverholders own system using the DOPRINT web service.

  • Who can use DOPRINT?

    Access to DOPRINT is limited to those who have signed a DOPRINT user agreement:

    • Coverholders – access and import data.
    • Lloyd’s has access to the application (Lloyd’s do not sign the agreement) and to maintain the system.
  • What does DOPRINT do?

    DOPRINT is primarily for use by coverholders, to enable them to produce insurance documents that are electronically signed and issued, and compliant with Italian law, when doing Italian business. It is made up of two functions:

    • Policy issuance
    • Endorsement facility
  • What are the benefits to me as a coverholder?
    Benefit What does that mean to me as a coverholder? 
    DOPRINT is set up to place new insurance products immediately. Quick issue of insurance certificate.
    The coverholder can receive insurance certificates without leaving its own system. The use of web services enables automated and transparent data and documents flow.
    DOPRINT handles all types of Insurance certificates regardless of type of Insurance.
    		DOPRINT will capture risk information, Irrespective of class of business.
    Bi-lingual content, DOPRINT makes the User Interface available in both
    Italian and English. The insurance documentation is always in Italian.
    		Documents can be understood by coverholder using Italian or English.
    Compliance with the binding authority is verified before Insurance documents are electronically signed.
    		Each risk is validated against certain elements of the binding agreement before issuance, ensuring the terms of the binding agreement are not breached.
    DOPRINT provides workflow management for risks falling outside the terms of the binding authority. Enables the coverholder to refer a risk(s) to the managing agent which falls outside of the binding agreement, without leaving the system with a full audit trail
  • Where can I get training on it?

    Training for coverholders on MOCHA is provided through Lloyd’s Italy (for contact details see relevant links and guidance section).

  • Lineage

    Lloyd's managing agents are amongst the largest providers of commercial insurance and reinsurance coverage in Canada, insuring businesses large and small. Lloyd's has built its success in Canada on its appetite for large and specialty risks and the flexibility it brings to its underwriting approach.

    Lloyd's is licensed in Canada for all classes of insurance and reinsurance except life, title, mortgage, credit protection, home warranty (in the province of British Columbia only) and hail in respect of crop (in the province of Quebec only)

    Coverholders writing Canadian risks must report this using either:

    • Lineage
    • Xchanging via the Lloyd’s broker
    • Non-cash through a service company
    • Outside of Xchanging (subject to class of business)
  • What is Lineage?

    Lineage is an online system for reporting and transacting Canadian dollar binding authority business.

  • What does Lineage do?
    • Allows the coverholder to enter risk level information and claims from their office, either through the web or by automatic upload from their underwriting systems to Lineage.
    • Once input, Lineage will process the data in one of two ways:
      - If Scheme Canada Lineage provides a clearing service which nets off premiums and claims, pays taxes and then moves the monies to the appropriate eligible settlement parties.
      - If Non-Scheme Lineage provides a clearing service only (monies are distributed through Xchanging via the Lloyd’s broker or other method as agreed between the parties).
    • Produces bordereaux for reporting purposes.
    • Provides other business intelligence and statistical information.
  • Who can use Lineage?

    Access to Lineage is limited to Lloyd’s Canada and to those individuals who have signed a user agreement and have a registered interest in the individual binding authority agreement:

    • Coverholders
    • TPAs
    • Lloyd’s brokers
    • Managing agents
  • Do I have to use it?

    Lineage usage is mandatory for automobile and Ontario liability classes of business. For all other classes, usage is optional.

  • What are the benefits to a coverholder?
    Benefit What does that mean to me as the coverholder? 
    Bordereau are produced automatically. No need to prepare a separate bordereau.
    Lineage provides monthly settlement. Claims are paid on time.
    Money moves between the parties automatically (if scheme Canada). Faster payments.
    Lineage meets Regulatory requirements and provides reporting. Ensures regulatory requirements are met within the agreed timescales.
    Lineage is a Web based system. Easy access.
    Lineage has 24/7 support through Lloyd’s Canada. System is always available.
  • Where can I get training on it?

    Training for coverholders on Lineage is provided through Lloyd’s Canada (see relevant links and guidance for details).

Download

Coverholder Toolkit | Coverholder Systems  pdf file
Chapter 9: Coverholder systems used by Lloyd's

This document gives an introduction into some of the Lloyd’s systems, namely Atlas, MOCHA and Lineage that are used by coverholders when doing...

Related Links

Atlas        Lineage

       Access Atlas

Contact the Delegated Authorities Team
Atlas helpdesk: +44 (0)20 7327 6276
Fax: +44 (0)20 7327 6688
Email: coverholders@lloyds.com

 
MOCHA and DOPRINT:
Lloyd’s Italy

Lineage:
Lineage and Scheme Canada
Lloyd’s Canada