HM Revenue & Customs - developing a Large Business Service operating model

Letter written by the Head of the Large Business Service (LBS) at HM Revenue & Customs, David Garlick, to Finance Directors of all LBS customers to outline plans to integrate the former Customs and Inland Revenue workstreams. Dated September, 2005.

The Head of the Large Business Service (LBS) David Garlick has written to Finance Directors of all LBS customers to outline plans to integrate the former Customs and Inland Revenue workstreams and to appoint a single relationship manager for each business.

The full text of the letter can be seen here (29kb, pdf)