Policyholder enquiry form

In the event of a hurricane or other emergency, you need to contact your broker or sales agent to find out about your policy’s coverage.

If your agent or broker is unavailable, we can assist you by identifying another qualified agent/broker to answer your policy questions. We can’t answer specific policy questions.

If you're a US resident, you can call Lloyd's America helpline: 1-866-264-2533.
(Currently available from 8am to 5pm.) 

Or fill in the form below to email us.


You can also fax Lloyd's at 1-800-481-3121 answering the questions in the following form on your coversheet. Download coversheet (word, 1pg).

Enquiry form
Please complete and submit the following form to help us identify your insurer at Lloyd's and an appropriate contact for your policy questions.

If you have your policy documents but can’t answer any or all of the questions in the form, please fax (1-800-481-3121) or email your policy documents to us.



Policyholder enquiry form
Name of Hurricane (if applicable)
Name of insured as it appears on policy
Insured's address as it appears on policy
Telephone number
Fax number *
Email address
Policy number *
Type of coverage *
Name and contact details of Retail Broker *
Name and contact details of broker who issued Declaration Page (where cover is described) *
Please provide details on the nature of your enquiry
* Questions marked with an asterisk aren't mandatory, but if you can provide the information it will help us to deal with your enquiry more rapidly.
If you have your insurance documents you can fax them to 1-800-481-3121 or email policyholderassistance@lloyds.com
Last updated on 11 Jun 2009