First cohort of claims practitioners complete training
Mon 09 Jul 2012
Settling claims requires a high level of expertise in a number of areas. As part of the on-going development of how claims are handled at Lloyd’s, high performing individuals are given dedicated year-long training.
The first six claims management professionals are celebrating completion of the Lloyd's Claims Practitioner Programme, which was started last year as part of Lloyd’s wider Claims Transformation Programme.
This specialist training is offered to high performing claims professionals in the market who have between five and ten years’ experience. The year-long course both increases their understanding of strategic and technical aspects of claims management and develops their professional and personal skills. After the success of the first, the second programme is about to launch.
"The Claims Practitioner Programme is a key initiative to ensure that the talented pool of claims professionals who aspire to be claims managers and directors of the future gain valuable knowledge and development," says Becky Goodwin, Talent and Learning Adviser at Lloyd’s. "Lloyd’s will continue to work in partnership with senior market representatives to deliver a high standard of training."
Both the Claims Practitioner Programme and Claims Graduate Programme, launched at the same time, are a key part of Lloyd's efforts to continually improve the way claims are handled, so maintaining Lloyd’s competitive edge while simultaneously improving services to policyholders.
"The claims community is central to the success of Lloyd’s," says Nick Sinfield, CEO of Catlin and a member of the steering group for the Claims Practitioner Programme. "The programmes offer superb career opportunities to high-calibre people. I have seen the development of my own staff through the programme, and this long-term commitment is key to the goal of sustaining Lloyd’s as the global centre for specialist insurance and reinsurance business."
Just how successful the programmes are was demonstrated recently when one of its graduates came first in an essay writing competition run by the International Association of Claims Professionals to identify new talent. Graduate Matthew Hagan, currently on secondment to Ark, faced strong competition but impressed the judges with his fresh and credible ideas on improving communication in claims.
Find out more about the Claims Practitioner Programme and the Claims Graduate Programme.