ECF - Scope Increases
Posted by Carl Phillips | Market Development on Monday 06 December 2010, 12:00AM Share
Continuous improvement is one of my favourite topics and it's great to see it being applied to the Electronic Claims File (EFC).
Thanks to enhancements made earlier this year, Aviation Claims can now be handled by ECF in about a third of the time than on paper. This faster-paced claims handling is of major benefit to aviation clients.
Binders is an area where take up has been slower and a number of enhancements were needed to optimise the process. It was good, therefore, to see that Canadian Above Authority Claims can now be handled by ECF as a result.
This continuous improvement should see the proportion of claims handled on ECF steadily increase. Next step? The final frontier…tackling co-lead binders.
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