Archive | Carl Phillips | Monday 13 December 2010, 12:00AM
There was a lot of press coverage originating from the Insurance Day Technology Forum in October about STP (that’s Straight Through Processing - not the well-known oil additive needed in my youth to keep the car running!). STP is perhaps the nirvana of operations but is it realistic?
Archive | Carl Phillips | Monday 06 December 2010, 12:00AM
Continuous improvement is one of my favourite topics and it's great to see it being applied to the Electronic Claims File (EFC).