The Lloyd's Franchise Performance Claims team is designed to work in partnership with the Lloyd's market to enhance our customers' experience and maximise long-term financial success.
Drawing on traditional Lloyd's strengths of innovation, expertise and communication, this partnership is equipped to reach new levels of claims performance.
Our service is underpinned by Lloyd's core values of flexibility, commerciality and customer focus, and is focused into four key areas:
Performance development
Understanding, evaluation and enhancement of claims management performance across the Lloyd's market
Technical services
Expertise to assist the market in relation to complex claims issues and the co-ordination of the market response to catastrophic loss events
Analysis services
Gathering and analysing information on claims systems and processes, to assist in understanding and enhancing performance
Strategy
Supporting the market in developing the vision and strategy for the future of claims management at Lloyd's
