Month published: September 2009
Reference: CP09/23
Title: The assessment and redress of payment protection insurance complaints
Response by: 30 October 2009 - CLOSED
This paper sets out FSA proposals for:
- guidance on the fair assessment and (where appropriate) redress of complaints related to sales of payment protection insurance (PPI); and
- rules requiring firms to re-assess, against the proposed new guidance, complaints (received since 14 January 2005) about PPI sales that the firm had previously rejected.
Lloyd's submitted a response to this consultation paper.
