| Service of suit |
Receipt of writs on behalf of Lloyd's underwriters - take remedial action if appropriate.
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| Regulatory reporting |
Ensure compliance with all regulatory/legal requirements in the country taking action when appropriate. Provide reports to the regulatory/fiscal bodies as required.
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| Regulatory relationships |
Maintain good working relationships with the regulatory body in the country concerned. Ensure that Lloyd's is responsive to any regulatory enquiries.
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| Regulatory updates |
Ensure that Lloyd's is kept informed of any possible new regulatory or fiscal changes and ensure that the Lloyd's market is informed and assist in the compliance.
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| Tax & parafiscal charges |
As appropriate ensure all taxes and other charges are paid promptly in accordance with the fiscal requirements.
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| Complaints handling |
Receive complaints and ensure these are handled efficiently, involving the Lloyd's Complaints department as appropriate. Deal with any Ombudsman requirements. Maintain complaints records.
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| Coverholders |
Provide advice and information to Lloyd's centrally regarding coverholder/broker applications. Monitor coverholder activities and take action if required. Contribute to the review process if requested. Ensure any run-off arrangements are handled effectively.
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| Act in Lloyd's interests |
Ensure that the general interests of Lloyd's are served and not the particular interests of any one underwriter over another.
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| Protect Lloyd's name |
Ensure that action is taken if there is any infringement of Lloyd's name or intellectual property rights.
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| General enquiries & advice |
Deal with any enquiries on behalf of Lloyd's directing these as appropriate. Respond to media enquiries. Provide advice to the Lloyd's market as required.
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| Lloyd's market relationships |
Develop and maintain close working relationships with Lloyd's underwriters and others conducting business in the country concerned.
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| Business development |
Assist in any Lloyd's promotional activity. Provide information as to market developments and assist in any business development strategy formulation. Identify business opportunities.
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| Report to Lloyd's |
Provide regular and ad hoc reports to Lloyd's as required. Ensure information on the website (lloyds.com) is kept up to date and accurate.
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Additional activities
The following activities may be undertaken by the office in particular circumstances - please contact the general representative for further details:
| Coverholder reviews |
Contribute to syndicate coverholder reviews to a level commensurate with local resources and skills
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| Policy wordings |
Advising on policy wordings to ensure compliance requirements are met. Please contact the office for further details.
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| Local support services |
Provide underwriters and brokers with contact information for support services such as translations, audits, claims handling and financial services. |
