| Service of suit |
Receipt of writs on behalf of Lloyd's underwriters - take remedial action if appropriate. |
| Regulatory reporting |
Ensure compliance with all regulatory / legal requirements in the country taking action when appropriate. Provide reports to the regulatory / fiscal bodies as required. |
Regulatory relationships
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Maintain good working relationships with the regulatory body in the country concerned. Ensure that Lloyd's is responsive to any regulatory enquiries. |
Regulatory updates
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Ensure that Lloyd's is kept informed of any possible new regulatory or fiscal changes and ensure that the Lloyd's market is informed and assist in the compliance. |
| Tax & parafiscal charges |
As appropriate ensure all taxes and other charges are paid promptly in accordance with the fiscal requirements. |
Complaints handling
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Receive complaints and ensure these are handled efficiently, involving the Lloyd's Complaints department as appropriate. Deal with any Ombudsman requirements. Maintain complaints records. |
Coverholders
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If required, provide advice and information to Lloyd's centrally regarding coverholder/broker applications. Monitor coverholder activities and take action if required. Contribute to the review process if requested. Ensure any run-off arrangements are handled effectively. |
| Act in Lloyd's interests |
Ensure that the general interests of Lloyd's are served and not the particular interests of any one underwriter over another.
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| Protect Lloyd's name |
Ensure that action is taken if there is any infringement of Lloyd's name or intellectual property rights. |
| General enquiries & advice |
Deal with any enquiries on behalf of Lloyd's directing these as appropriate. Respond to media enquiries. Provide advice to the Lloyd's market as required. |
| Lloyd's market relationships |
Develop and maintain close working relationships with Lloyd's underwriters and others conducting business in the country concerned. |
| Maintain bank accounts |
Maintain and report on any Lloyd's bank accounts that may be established. |
Business development
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Assist in any Lloyd's promotional activity. Provide information as to market developments and assist in any business development strategy formulation. Identify business opportunities. |
Report to Lloyd's
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Provide regular and ad hoc reports to Lloyd's as required. Ensure information on the website (lloyds.com) is kept up to date and accurate. |
Additional activities
The following activities may be undertaken by the office in particular circumstances - please contact the general representative for further details:
| Processing of Taxes |
Collect taxes from Lloyd´s taxation department rather than coverholders and pay as required to the appropriate fiscal authority.
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| Coverholder reviews |
Contribute to syndicate coverholder reviews to a level commensurate with local resources and skills
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| Public Tenders |
Lloyd´s Spanish office may provide brokers and Underwriters, when requested, with a document confirming compliance of Lloyd´s fiscal obligations (this document is always requested in public tender bids).
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| Policy wordings |
Advising on policy wordings to ensure compliance requirements are met. Charged on a user pays basis.
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| Motor |
Ensure all local requirements are being adhered to including reporting to any national monitoring body.
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| Systems |
Develop and maintain systems to ensure that processing activities are run as effectively as possible. Maintain records as required to ensure compliance requirements and Lloyd's information requirements are met.
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| Business Development |
Assist underwriters and brokers in developing products. Charged on a user pays basis. |
| Local support services |
Provide underwriters and brokers with contact information for support services such as translations, audits, claims handling and financial services.
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