Service of suit
Receipt of writs on behalf of Lloyd's underwriters - take remedial action if appropriate.
Regulatory reporting
Ensure compliance with all regulatory / legal requirements in the country taking action when appropriate. Provide reports to the regulatory / fiscal bodies as required.
Regulatory relationships
Maintain good working relationships with the regulatory body in the country concerned. Ensure that Lloyd's is responsive to any regulatory enquiries.
Regulatory updates
Ensure that Lloyd's is kept informed of any possible new regulatory or fiscal changes and ensure that the Lloyd's market is informed and assist in the compliance.
Complaints handling
Receive complaints and ensure these are handled efficiently, involving the Lloyd's Complaints department as appropriate. Deal with any Ombudsman requirements. Maintain complaints records.
Act in Lloyd's interests
Ensure that the general interests of Lloyd's are served and not the particular interests of any one underwriter over another.
Protect Lloyd's name
Ensure that action is taken if there is any infringement of Lloyd's name or intellectual property rights.
General enquiries & advice
Deal with any enquiries on behalf of Lloyd's directing these as appropriate. Respond to media enquiries. Provide advice to the Lloyd's market as required.
Lloyd's market relationships
Develop and maintain close working relationships with Lloyd's underwriters and others conducting business in the country concerned.
Business development
Assist in any Lloyd's promotional activity. Provide information as to market developments and assist in any business development strategy formulation. Identify business opportunities.
Report to Lloyd's
Provide regular and ad hoc reports to Lloyd's as required. Ensure information on the website (lloyds.com) is kept up to date and accurate.
Additional activities
The following activities may be undertaken by the office in particular circumstances - please contact the general representative for further details:
Business development
Assist underwriters and brokers in developing products.
