Enrico Bertagna was born in Brescia (Italy) in 1966 and began his professional training in architecture. He later moved on to the insurance field and, while earning valuable on-the-job experience, he pursued an MBA and attended several other management training programmes both in Italy and the UK.
Enrico began his insurance career as a business consultant in a plurimandatory insurance agency which he left in 1987, when he was appointed Area Manager of the INA Assitalia group. After which, he spent a period in London working for the Lloyd’s broker Richards, Longstaff Insurance Ltd as its consultant on Italy related matters.
He joined the Lloyd’s Italian Office in 1990 where he dealt with underwriting issues and developed commercial relationships with Lloyd’s business partners. He was later promoted Senior Manager, Operations & Development in 1998. During this period he was appointed Insurance Advisor by the Rome Court and joined the board of directors of Saturno, an agricultural risks consortium.
In 1999 he became the Lloyd’s General Representative for Italy. In this position he re-structured the Lloyd’s operating platform in Italy by adopting a User Pays scheme and led the development of Mocha, a web-based IT system for the processing of Binding Authority business. Since Enrico took over this role, Italy has become one of the fastest growing markets for Lloyd’s in Europe.
In 2002, in addition to being the Country Manager for Italy, he was appointed to the position of Senior Manager, European Development. As such, Enrico became responsible for co-ordinating all business development activities of the Lloyd’s European offices, exploring potential new markets and for managing the strategic relationships with BIPAR and FERMA.
Enrico worked as a member of the Lloyd’s Environment Brand Implication Group and as a member of the Lloyd’s Binder Development Group.
In 2007, as a consequence of Lloyd’s adopting a regional structure, Enrico was promoted to Regional Manager, Europe. He continues as the Country Manager for Italy and is now responsible for the operations of Lloyd’s offices in Europe.
Enrico is also a member of the Lloyd’s Management Team.
Contact details
Enrico Bertagna
Lloyd's General Representative for Italy
Corso Garibaldi 86
20121 Milano
Italy
Email: enrico.bertagna@lloyds.com
Tel: +39 02 637 8881
Fax: +39 02 6378 8850
Office functions
View the main activities and functions of this office
Services overview
The main function of Lloyd's General Representative office is to give support to Lloyd's underwriters in Italy:
- ensuring that all requirements are met in order to maintain their authorisation to carry on the activity in Italy.
- protecting Lloyd's image and reputation.
The office does not deal with underwriting activity which is centralised in London. The task of the Italian office is to facilitate contacts between Lloyd's brokers and correspondents for the benefit of business development in Italy.
Organisation chart
View an organisation chart of the Italian office (24KB, pdf)
Enrico Bertagna – Lloyd’s General Representative for Italy
Email: enrico.bertagna@lloyds.com
Matteo Chiarati - Receptionist and PA to the General Representative
Email: matteo.chiarati@lloyds.com
Filippo Dubini - General Manager
Email: filippo.dubini@lloyds.com
The General Manager provides support to the General Representative regarding business development and promoting the Lloyd’s platform in the Italian market. In addition to this, the General Manager is in charge of overlooking the day to day activities and managing the LIO staff.
Sabrina Colzani
Distribution & Market Development
Email: sabrina.colzani@lloyds.com
Office Management & EU Projects
This Division includes the marketing department as well as the correspondent department with the task of maintaining and developing relationships with the Lloyd's distribution network in Italy. The Division also keeps relations with the media and the insurance intermediary associations, in addition to this it deals with the communication, promotion and safeguarding of the Lloyd’s brand.
Carola Pisani – Office Manager & EU Projects
Email: carola.pisani@lloyds.com
Regulatory & Compliance
The Regulatory & Compliance Division is directly involved in the monitoring of litigations on extra judicial basis and before Court.
The Unit handles legal writs served onto the Italian Office ensuring that both Underwriters’ and Franchise rights are always safeguarded with no conflict of interest amongst the parties.
The Division also takes care of complaints and responds to any query from the Italian Regulator regarding claims. It maintains strict communication with loss adjusters and attorneys acting on behalf of Underwriters, serving as a point of reference for all parties within the Lloyd’s organisation. Sets procedures and monitors compliance in accordance to the Italian Law and regulations.
Nicoletta Andreotti – Regulatory & Compliance Manager
Email: nicoletta.andreotti@lloyds.com
Francesca Pomati
Legal & Complaints
Email: francesca.pomati@lloyds.com
Stefania De Agostini
Compliance
Email: stefania.deagostini@lloyds.com
IT Resources
The Information Resources Division leads the development of the web-based platform Mocha – the management of Coverholders' Authorities - throughout various European countries and provides assistance to more than 200 users. The IT division supports the local day to day operations dealing with Desktop solutions, Network services and Information management.
Giovanni Toniutti - IT Manager and Mocha
Email: giovanni.toniutti@lloyds.com
Local Services
This Division, as well as giving technical support to Lloyd's correspondents in the preparation of insurance documentation, it also deals with the fulfillment of all formalities for Lloyd's participation in public tenders for insurance services.
Antonio Tomasone – Local Services Manager
Email: antonio.tomasone@lloyds.com
Francesca Zuliani
Public Tenders
Email: francesca.zuliani@lloyds.com
Cristina Panigada
Public Tenders
Email: cristina.panigada@lloyds.com
Riccardo Tronnolone
Public Tenders
Email: riccardo.tronnolone@lloyds.com
Financial Control
As well as maintaining records relating to Lloyd's Italian insurance, the Financial Control department deals with the payment of premium taxes to fiscal authorities and the remittance of premiums received from correspondents to the relevant beneficiaries in London.
Galliano Gioacchini – Financial Control Manager
Email: galliano.gioacchini@lloyds.com
Silvia Ussi
Premiums
Email: silvia.ussi@lloyds.com
Ilaria Ferretti
Taxes and claims payments
Email: ilaria.ferretti@lloyds.com
Thanks to the experience and the competence gained by the staff of the representative office during these years, together with the relationships and the contacts established in the Italian market the office is today an important reference point for those Lloyd's underwriters who would like to start or increase their business in Italy.
